10-14-2016 03:15 PM - edited 10-14-2016 03:17 PM
hi i am student currently lives in germany , i bought this laptop before 4 months aprox. every thing was fine tell last week. keyboard stop's working ( it can happen any time) , laptop after that starts lagging tell it shows me blue windows with this things:noraml start, BIOS setup, boot menu, system recovery and because i cant use my keyboard i must turn off and on the laptop manuallyto fix it. please help!!!!
10-14-2016 05:52 PM
It looks like your system is crashing and rebooting to the menu that provides setup/recovery options. Normally you would have to shut down the laptop, and then push the Novo button (a small recessed button that can be pressed using a paper clip) on the side of your laptop forward of the audio jack to access that menu, so I am not sure how you are getting to that menu automatically.
It sounds to me like Windows is crashing, so more information on what version of Windows and what applications you are using at the time the problems occur might be helpful
Some general troubleshooting things to to do when experiencing crashes would be:
Check the Windows Event Logs for errors
Run a thorough manual scan using a good antivirus program
Update the drivers for your system
Run a disk check
Run a System File Check scan (this will check for corrupt Windows System Files.
Note: After running the DISM utility successfully, you must run the System File Checker again to fix any corrupted system files left unrepaired earlier using the new files retrieved using DISM.
10-15-2016 06:45 AM - edited 10-15-2016 07:35 AM
Y700-15ISK Laptop (ideapad) - Type 80NV
Microsoft Windows 10 Home
Windows Version 10.0.14393 Build 14393
and it happens mostly when i use chrome
PS: i have tried all the things mentioned above , nothing wrong has been found or detected any other suggestions?