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Shimass
Paper Tape
Posts: 5
Registered: ‎02-25-2017
Location: LT
Views: 849
Message 1 of 6

Lenovo y700 popping sound while on battery and static sound on headsets

Hello all,

 

Please advise has anyone of you encountered with the static noise on headphones and popping/clicking sound on speakers while on battery? All these things happen before any video\audio is starting to play. Static sound also is hearable after audio/video is stopped. And how did you resolve this problem?? Thanks!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 758
Message 2 of 6

Re: Lenovo y700 popping sound while on battery and static sound on headsets

Hi there, Shimass                    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

I might also suggest checking with headphones to see if the sound operates normally with headphones.  If not, then it is likely the driver, or the audio chip (but more likely the drivers).

 

If it works fine with headphones, but not speakers, then maybe there is a pinched wire shorting out the speakers.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Support Specialist
Posts: 2,948
Registered: ‎02-22-2017
Location: GB
Views: 757
Message 3 of 6

Re: Lenovo y700 popping sound while on battery and static sound on headsets

Hello Shimass, 

 

Thanks for using the forums.

 

Try running through a static discharge, it may help you resolve the issue.
(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

Hope this help you, let us know how you get on


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Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 706
Message 4 of 6

Re: Lenovo y700 popping sound while on battery and static sound on headsets

Did the issue get resolved?

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Shimass
Paper Tape
Posts: 5
Registered: ‎02-25-2017
Location: LT
Views: 622
Message 5 of 6

Re: Lenovo y700 popping sound while on battery and static sound on headsets

Does this solution requires to remove the back cover of the laptop? I have not tried it yet because I do not know what is "the Mains adapter". And my battery is non removable, so if I turn off my laptop and then press and hold the front power button my laptop will turn on immediately.. Or is this OK  and wont harm my laptop ?

Shimass
Paper Tape
Posts: 5
Registered: ‎02-25-2017
Location: LT
Views: 621
Message 6 of 6

Re: Lenovo y700 popping sound while on battery and static sound on headsets

As I said I can hear the static noise for a while on my headphones after audio is stopped.. And the popping sound on the speakers is hearable before any kind of video/audio is starting to play.. I tried to update audio drivers but this did not really helped somehow..

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