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5 Posts

02-06-2019

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Lenovo y730 Crashloops? Cannot use for more than 5 minutes without a crash.

2020-01-01, 2:15 AM

Hi, i've had this laptop for a little over a year now, And it worked perfectly fine up until a few months ago. 
I began to start having frequent ":(" Crashes with the error codes "Critical_Process_Died" and "Kernal_Inpage_Error". Also, prior to some of these crashes, the UI slowly began disappearing and sometimes I would see a window pop up describing some kind of failure or error to write something to RAM. 
I made a mistake and I tried to fix this myself, i figured the SSD was going bad. So I cloned it and bought a new one. But that seemed a temporary fix. I tried replacing some drivers and that also was a temporary fix. But now I'm back to having endless crashloops. 
Is there any way I can send this in to Lenovo somewhere? Did I void my warranty?

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601 Posts

08-01-2018

US

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Re: Lenovo y730 Crashloops? Cannot use for more than 5 minutes without a crash.

2020-01-01, 10:25 AM

Hi FeatheredFriend!

 

Welcome to the Community Forums!

 

Check if there are any hardware issues on the computer before contacting our support team for warranty claims, possible that it can be a software related or corrupted OS.

 

You can run a hardware scan by entering the serial number of your computer here https://support.lenovo.com/us/en/ and click on Diagnostics on the left side panel and do a Simple Scan. 

 

If there are no hardware issues, we highly advise a clean install of Windows 10. 

 

Regards,

Jerry_lenovo



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5 Posts

02-06-2019

US

8 Signins

111 Page Views

  • Posts: 5
  • Registered: ‎02-06-2019
  • Location: US
  • Views: 111
  • Message 3 of 4

Re: Lenovo y730 Crashloops? Cannot use for more than 5 minutes without a crash.

2020-01-03, 5:17 AM
Hello! I took your suggestion and did a scan using Lenovo's diagnostics, and apparently all my hardware passed inspection. I also did a complete clean reinstall of the operating system.
However, I'm still getting "CRITICAL_PROCESS_DIED" Crashes. I cant seem to figure out what triggers them. It crashed once during the initial setup of the operating system, and another time while attempting to boot Steam.
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601 Posts

08-01-2018

US

399 Signins

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  • Posts: 601
  • Registered: ‎08-01-2018
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  • Message 4 of 4

Re: Lenovo y730 Crashloops? Cannot use for more than 5 minutes without a crash.

2020-01-03, 11:03 AM

 

Lets isolate the case regarding with the Blue Screen error. If you are still able to navigate on the Operating System, download a trusted third party app called "WhoCrashed" and run a scan. This will let us identify on what is causing the computer to crash. You can attach the results here. 

 

Regards,

Jerry_Lenovo



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