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5 Posts

07-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 1 of 8

Mic mute button not working (Lenovo Legion 5p)

2021-07-19, 16:04 PM

I have a Lenovo legion 5p and the mic mute button has stopped working, every time I press the button it shows me the mute or unmute logo but doesn't actually mute, Help!

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4444 Posts

04-23-2019

United States of America

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  • Message 2 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-07-19, 17:17 PM

Hello @Rgms,

 

Welcome to the Community Forums.

 

Kindly try installing the Lenovo utility app from the Microsoft store.

Some users have posted that this helps out with some hotkeys not working.

Hope this helps.
Regards,
Jack_Lenovo1



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240 Posts

12-28-2020

China

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  • Message 3 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-07-20, 6:29 AM

Hi;

 

First, check whether you installed Audio driver, and make sure the input audio device you are using is same as the default audio device in "sound panel".

As below:

 

Second, if the above is correct,

then 

Please download the automatic analysis tool from:
https://meta.box.lenovo.com/v/link/view/df4852075fd7479eb8cc6d41799c1dd7

Run it and follow the guide to do.

a). Click the "next" button, it will check whether the hotkey driver named "lenovo utility" is installed on your laptop.

     If not, it will show the "download" button which you can press to guide you to download the lenovo utility.

     If yes, it will show the version of your lenovo utiltiy and state of running. And give me a screen shot about those information and email to me.

     Then do the next step; 


b) Click the "Enable log" button. If any popup shows, please chose "yes".

     Then press your non-working hotkeys, and  clicking the "Open log" button to locate the log file named "_utility.Log".

     Then email the "_utility.Log" to liweiwei1@lenovo.com

 


I am looking forward your feedback.

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240 Posts

12-28-2020

China

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  • Message 4 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-07-28, 2:40 AM

Hi:

 

Thank you so much for your post.

After investigating, we found that this was really a issue.

And we will fix this issue in next release of lenovo hotkeys which original name was lenovo utility in September.

 

And, here we have a temporary solution to your issue. If you want, please provide your email, and I can sent the details to you.

Thank you.

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1 Posts

07-30-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 5 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-07-30, 10:24 AM

i have same laptop and same issue did u solve it

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5 Posts

07-19-2021

United Kingdom of Great Britain and Northern Ireland

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  • Message 6 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-07-31, 21:37 PM

It seems to be working, I haven't changed anything though.

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240 Posts

12-28-2020

China

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  • Message 7 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-08-02, 6:01 AM

 

 

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1 Posts

08-02-2021

Belgium

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  • Message 8 of 8

Re:Mic mute button not working (Lenovo Legion 5p)

2021-08-02, 8:24 AM

This solved the issue for me on the lenovo legion 7

thank you

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