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9 Posts

03-19-2018

Colombia

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New legion Y720 turned off and wont turn on or charge

2018-03-20, 11:35 AM

I left my legion in my desk downloading a file I needed for college, when I finished eating my lunch I came back and it was dead, no power, no sound, no light from the charger led, I tried powering it up in several ways but none worked, it isn't charging and it's not giving away any power (USB mouse laser won't turn on), I tried several solutions except removing the battery, since the battery is built in and I fear the warranty (still viable) will go void if I unscrew the laptop.

That brings us to our next problem, I bought the laptop in the US but I'm living in Colombia, and the International warranty service doesn't cover my country, so do I have other option than taking my 1700$ black brick 6 thousand kilometers to the north in order to get a replacement?

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792 Posts

07-25-2013

Australia

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Re: New legion Y720 turned off and wont turn on or charge

2018-03-22, 1:32 AM
No problem.
I'm glad your laptop came back to life.
It's unlikely it was overheating because of 2 reasons:
- If the overheating was just mild the safety would kick in and shut it down. After an event like that it would cool down in minutes and turn back on normally.
- If the overheating was sever there would be permanent damage.

If I were to guess I'd say your battery was completely flat. Most modern laptops will not start the computer until they have a certain amount of power (let's stay 3%) even if there's enough charge to actually start it.
====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
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792 Posts

07-25-2013

Australia

678 Signins

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  • Posts: 792
  • Registered: ‎07-25-2013
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  • Message 2 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-03-21, 4:50 AM
Before you do I'd try a different charger. It could be the power brick died and the laptop battery is completely flat. That would explain all symptoms.

Did it smell in any way different when you came back? That's just in case something did go very bad internally.
====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.
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9 Posts

03-19-2018

Colombia

25 Signins

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  • Posts: 9
  • Registered: ‎03-19-2018
  • Location: Colombia
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  • Message 3 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-03-21, 12:54 PM

It turned on!!! 3 days after turning off, how weird, maybe it overheated?

Should I take it to a lonovo store (here in Colombia they are quite underwhelming to say the least) for revision? Can they open it without voiding the warranty.

Also, thanks for answering mate. :)

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792 Posts

07-25-2013

Australia

678 Signins

9430 Page Views

  • Posts: 792
  • Registered: ‎07-25-2013
  • Location: Australia
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  • Message 4 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-03-22, 1:32 AM
No problem.
I'm glad your laptop came back to life.
It's unlikely it was overheating because of 2 reasons:
- If the overheating was just mild the safety would kick in and shut it down. After an event like that it would cool down in minutes and turn back on normally.
- If the overheating was sever there would be permanent damage.

If I were to guess I'd say your battery was completely flat. Most modern laptops will not start the computer until they have a certain amount of power (let's stay 3%) even if there's enough charge to actually start it.
====================================
I'm an INsider - not a Lenovo employee.
You can find me in gaming, Ideapad and Thinkpad forums most of the time.

0 person found this solution to be helpful.

This helped me too

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9 Posts

03-19-2018

Colombia

25 Signins

208 Page Views

  • Posts: 9
  • Registered: ‎03-19-2018
  • Location: Colombia
  • Views: 208
  • Message 5 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-03-26, 0:10 AM

Well, im glad it cam back too, thank y'all for your help, now i have a problem with the speakers, without dobly atmos they sound muffled, like when you pull the sound thingie in VLC media player to 200% and the sound kind of distorts, but i guess that is stuff for another post.

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5 Posts

05-13-2018

France

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  • Location: France
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  • Message 6 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-05-14, 13:48 PM
How ur pc turned on ? u let the pc with no charge for 3 days then u pluged in the power suply and u pressed the power button ?
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9 Posts

03-19-2018

Colombia

25 Signins

208 Page Views

  • Posts: 9
  • Registered: ‎03-19-2018
  • Location: Colombia
  • Views: 208
  • Message 7 of 8

Re: New legion Y720 turned off and wont turn on or charge

2018-05-15, 13:45 PM

i cant really explain it, it came back to life on its own.

 

maybe its because the battery drained.

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1 Posts

07-28-2019

Philippines

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  • Registered: ‎07-28-2019
  • Location: Philippines
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  • Message 8 of 8

Re: New legion Y720 turned off and wont turn on or charge

2019-07-28, 13:49 PM

Can i ask you for help immediately?

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