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3 Posts

07-26-2021

United States of America

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Problem with the upper arrow.

2021-11-25, 7:55 AM

I have a problem with the upper arrow where sometimes when I tap it, it does not scroll up in the page neither turn up the volume. I get this issue when I close my "legion 5"  (not turn it off) and open it back again, the upper arrow does nothing when I tap it. It only works back again when I restart the laptop. Anyone got a better solution? 

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13193 Posts

11-30-2015

Philippines

7449 Signins

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  • Posts: 13193
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Re:Problem with the upper arrow.

2021-11-25, 23:27 PM

Hello @Salll ,

 

Greetings.

 

Would you have the same issue using an wireless or USB connected external keyboard?

Any feel of looseness or spongy tap when pressing that may be something physically related in nature?

 

Such would at least help us identify if the issue is software related as it is isolated only on a single key.

 

Update us back soon as convenient.

 

Regards,

spidey101



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3 Posts

07-26-2021

United States of America

3 Signins

20 Page Views

  • Posts: 3
  • Registered: ‎07-26-2021
  • Location: United States of America
  • Views: 20
  • Message 3 of 4

Re:Problem with the upper arrow.

2021-11-25, 23:32 PM
I'm pretty sure it's a software problem, just don't know what it is exactly.
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13193 Posts

11-30-2015

Philippines

7449 Signins

756065 Page Views

  • Posts: 13193
  • Registered: ‎11-30-2015
  • Location: Philippines
  • Views: 756065
  • Message 4 of 4

Re:Problem with the upper arrow.

2021-11-29, 20:50 PM

Hello  @Salll  ,

 

Greetings.

 

You can try running the machine in safe mode where we expect the basic drivers are used and no add on software are enabled.

 

It can also help if you have those external USB keyboard to compare.

Here if the external would also have the same issue then perhaps more about the software and drivers are to further isolate.

But if the onscreen keyboard key and an external arrow key is working then potential hardware issue would be the better guess.

 

Regards,

spidey101



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