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100 Posts

11-07-2020

France

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  • Message 11 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-11-13, 18:06 PM

Hi,

 

I'm in the same situation,

 

The Lenovo bridge didn't find anything about my laptop.

 

On the website, if i use my serial number they didn't fin my laptop.... But, i had create a account and go on "my products" and here, i have some funny result.... With my serial number they found a Lenovo Yoga with the correct amount of warranty days.

 

I have try to contact the support, but i come to late and they close my chat... i have to try next week.

 

 

If you say it's correct, we only need the lenovo folder from another customer to try make working et Icue Software ?

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100 Posts

11-07-2020

France

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  • Posts: 100
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  • Message 12 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-11-13, 18:09 PM
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5 Posts

11-13-2020

Belgium

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  • Message 13 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-11-22, 14:57 PM

I found this https://forums.lenovo.com/t5/Gaming-Laptops/Vantage-installed-the-wrong-driver-for-Y740-17inch-keyboard/m-p/4464481?page=1#4465283

 

But I'm not sure if it works

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5 Posts

11-08-2020

Germany

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  • Message 14 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-11-24, 14:54 PM

Unfortunately that seems to be the software for the Legion Y740. The Installer does not recognize the C7i Keyboard as a valid hardware device.

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1 Posts

12-08-2020

Germany

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  • Message 15 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-08, 0:17 AM

I have the same problem. Is there any solution yet?

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100 Posts

11-07-2020

France

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  • Message 16 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-08, 6:55 AM

Hi,

Did you receive your laptop with windows already installed ?

 

In m'y side, no news... Lenovo support give me the link of drivers, thanks for that, but i'm working in IT.... so i know keep updated a computer.

 

I'm pretty sure something is missing in the dedicaded driver page of the Legion Creator 7i, this is why i have request for a full recovery ISO, but the support doesn't understand my request ......

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2 Posts

12-09-2020

France

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  • Message 17 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-09, 15:39 PM

I have the same issue ... lenovo support doesn't seems understand that it's not a technical problem from user but a forgotten programm/plugin/update from lenovo dev staff...

When I explain the problem the support chat tell my to update bios or reset Windows --'

I've been a developer full stack for 5 years I know how to solve a problem on a pc but the support didn't want to understand and didn't even want to escalate my problem. 

In addition to the keyboard, can't you turn on the leds in front and behind the pc too? (except the "o" of Legion on the cover).

it's really sad for lenovo not to care about its customers so much ... I'm looking forward to things moving ...


(sorry for my english I'm from france !)

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1 Posts

12-09-2020

Germany

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  • Message 18 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-09, 18:51 PM

Hi,

 

just received my C7i 15 today - and yeah i do have the same problem. not sure if they are working on. would be cool to get that solved before christmas

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100 Posts

11-07-2020

France

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  • Posts: 100
  • Registered: ‎11-07-2020
  • Location: France
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  • Message 19 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-09, 22:43 PM

Hi,

 

I'm exactly in the same situation. The france support (yes me too) is aweful... I'm an IT guy from 20 years now, i know how computers works.

 

So, for the news comming is the situation, did you receive your new laptop with Windows installed ?

 

If yes, the Corsair Icue software was installed on the windows ? 

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2 Posts

12-09-2020

France

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  • Message 20 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2020-12-10, 10:34 AM

yes I received it with windows 10, but Icue was to be downloaded from corsair's website but not directly installed. 

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