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18 Posts

01-06-2021

France

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Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 9:19 AM

I have just contacted them.

 

At first, after checking, the guy told me the same as the Lenovo technician that answered on the thread : this feature is for gaming laptops, which Legion Creator 7i is not.

So I gave him the same facts as here : the keyboard is advertised as RGB and delivered with Corsair iCUE, the laptop is marked as LEGION, the gaming series of Lenovo, the fact that this is a high-end laptop and this incomplete feature is not acceptable and that also this feature can be very useful for creation applications as well as gaming.

 

Then, he told me that he opens an internal ticket and that we may expect to get the Corsair iCUE compatibility in an update in some time.

But he was not able to give any guarantee on a target date, neither to be sure it will be done. Also as it is an internal ticket, I cannot have the tracking on its progress...

 

So I told him I would call them at least once a month to get the follow-up on the update.

I insisted on the fact that if it is not done, then it is false advertising, that we are many people to wait for this feature and that i hope he is not just saying this to "make me happy" and then do nothing.

I hope we will get this update soon !

 

Personally I hope the keyboard customization will also be included into Lenovo Vantage, to customize the pre-loaded profiles that we can choose with the keyboard shortcut (Fn + Space).

 

Nevertheless, everyone here with a Legion Creator 7i should make the call to the customer service to show them we are many waiting and insisting for having this feature.

 

Have a good day !

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22 Posts

01-01-2021

Italy

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  • Message 72 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 9:20 AM
Great!
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100 Posts

11-07-2020

France

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  • Message 73 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 10:04 AM

Good Job.

 

You have made a phone call or by chat ?

 

I just have finish a chat with the french support. He ask me to send my laptop to see what is going on. I have to insist that problem is not from mine, but append on all Legion Creator 7i. and i dont want to send my laptop as guinea pig.

 

He told me he had contacted his supervisor to escalate the problem.

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18 Posts

01-06-2021

France

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Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 10:12 AM

I contacted them by phone.

I think chat is also ok if they take the point to an internal ticket as well.

 

If it helps, Lenovo customer/technical service phone numbers from :

 - France : + 33 170 381 927

 - Italy : (+39)02 303 10000

 - Germany : +49 201 22099 888

 - Belgium : 02-700-73-77

(Numbers taken from their support website)

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100 Posts

11-07-2020

France

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Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 10:28 AM
Thanks for the phones numbers. I'm thinking about to edit the first post, and put all the informations needed to encourage costumers to contact the support of lenovo about that.
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1 Posts

01-11-2021

Portugal

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  • Message 76 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-11, 18:39 PM

Hello,
I just got a new laptop, the Legion Creator 7i 15IMH05 with no OS (my choice), I install the OS and all drivers on the official Lenovo website and there wasn't a program to control the RGB on the laptop, so I go to the website of Corsair to the download iCUE, the recommended program by Lenovo, after installation the program online says "no device detected", I already contacted Corsair and after some emails they say:

"Please contact Lenovo for the plugins.  The laptop and the keyboard for the laptop are all Lenovo products. They utilize our SDK in order to control the RGB of their keyboard through the iCUE software. If there are detection issues then you will need to contact them for troubleshooting support."

I already send emails to Lenovo support but didn't get any response that's why I contacted Corsair.

I did some digging in the files in the program and found that there are plugins for the Lenovo Y750s, Lenovo Y750 and Lenovo Y760 but not the Lenovo Legion Creator 7i.

 

Please is there anyone the knows what the problem is and has a solution?

Thank you in advance.

 

Admin Edit: Merged topic since discussion already exists.

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10 Posts

01-07-2021

Belgium

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  • Message 77 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-12, 10:47 AM

Hello,

 

Support contacted me again and they asked me what function I was missing for the RGB keyboard. In last mail I have send them this topic with all the information they needed. So I asked him now why they didn't take the time to read this topic. I gave them this topic in my first mail. It can't be more clear what the problem here is. (support benelux)

 

With kind regards.

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100 Posts

11-07-2020

France

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Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-12, 12:32 PM

I don't know what tools have the tech support to work. It's unbeleive they can't mix all the request about this and send that to the next level......

 

I also give the link when i chat with the tech, and for answer he say, Reinstall Windows......

 

I'm an IT guy working to repair computer for 20 years now.... so i'm aware about how it's work, If we all have this problem, it's not from my computer.

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100 Posts

11-07-2020

France

99 Signins

710 Page Views

  • Posts: 100
  • Registered: ‎11-07-2020
  • Location: France
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  • Message 79 of 206

Re:iCUE "no device detected" problem on Legion Creator 7i 15IMH05

2021-01-12, 12:40 PM

Hi, Don't be affraid, you aren't alone. All customers of this device have the same issue.This is why we regroup us in this topic, and share our experience about the poor quality service of the technical support.For now lenovo given't any sort of solution for that, and almost didn't know and didn't care !!

 

https://forums.lenovo.com/t5/Gaming-Laptops/RGB-keyboard-software-for-Lenovo-Legion-creator-7i/m-p/5048154

 

Please come with us in this thread, and keep contact Tech support often you can !!

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10 Posts

01-07-2021

Belgium

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  • Message 80 of 206

Re:RGB keyboard software for Lenovo Legion creator 7i

2021-01-13, 6:20 AM

Hello,

 

Found again proof of falls advertising by lenovo Legion-laptops | Gaminglaptops | Lenovo België On the Lenovo Creator 7i it says 

  • Corsair® iCUE RGB-verlichting

Why does this takes so long to fix it and where is the community manager of this Lenovo community now.

 

Kind regards

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