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6 Posts

08-05-2020

Afghanistan

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  • Message 61 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-20, 15:54 PM

I dunno if this applies to everyone (I have a Legion C 7i) But if you cycle through the "rainbow" effects w/ Fn + [space] you can select the blue glow. If you wanna turn it off completely, use Fn + v [arrow] keep tapping down arrow until the lights go off. I have never use iCue (it doesn't recognise my device ): But it stays off until I press Fn + ^ [arrow]. Hope this helps someone!

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17 Posts

09-30-2019

Norway

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  • Message 62 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-20, 16:23 PM

Apparently, the issue is not BIOS bound. The keyboard has its own EC (Embedded Controller) that can be flashed. Until iCUE takes over, it's the keyboard's own embedded software running the distasteful light show. The Keyboard EC on the Legion Y740 is made by ITE Tech Inc., and shows up as a Corsair K95 RGB Platinum ITE Device 8910. It's programmable so, if there's someone with the tools and skill to do so, it's possible to be reflashed, home made style. The older Legion Y730 had the exact same Keyboard has the Y740. It didn't had the horrendous RGB spiral, and also remembered the brigtness level between power cycles. On the Y740 everything reverts to maximum or default after a power cycle, wich i think, isn't user friendly.

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3 Posts

11-26-2020

Romania

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  • Message 63 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-26, 7:58 AM

2020 and we still can not turn this off? unbelievable Who in his right minds would design such feature.

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4 Posts

11-10-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 64 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-26, 9:02 AM

@Gabbello   To be fair, the way 2020 has gone I'm surprised they haven't actually made it brighter, with added sound effects.

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6 Posts

10-19-2019

Czech Republic

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  • Message 65 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-26, 9:19 AM

I would like to chip in. Lenovo jsut ask Icue to release a firmware for our Y740s and etc. to let us include hardware lightning.

 

Thanks in advance.

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4 Posts

11-10-2020

United Kingdom of Great Britain and Northern Ireland

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  • Message 66 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-11-26, 11:25 AM

The support team are absolutely useless, I've been trying to get them to reach out to the appropriate department but they just don't deviate from their script. The following is my conversation with them over the last few weeks, this is verbatim and in order.

 

Support:

We would like to offer you an in warranty repair.
We aim to complete the process within 7-10 business days. Once collected or dropped off at a UPS Access Point your device will be shipped to our repair depot. After arrival our technicians will perform a comprehensive assessment of your device.

 

Me:

I don't want a warranty repair, I've only had the laptop for 10 days! Also you have previously told me that it's not possible to disable the rainbow spiral so can you tell me what exactly you would be repairing?

 

Support:

Only solution for that is https://www.corsair.com/us/en/icue ICUE, if this dont solve the issue we are going to look for another solutions.

 

Me

Sorry I'm not sure where I should be looking, the link provided just takes me to the iCue website? Also I've previously told you that I have iCue profile set up but the problem is when the device is locked or during power cycle.

 

Support:

I saw all of these devices do that is that a problem i this that is how device is set up, there is no other solutions only to do One key Recovery to do factory reset on your device.

 

 

So basically their solution, which I imagine is the same for most things, is to do a full factory reset to fix the problem which they've also told me is not fixable...

 

... I'm now processing a return request.

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2 Posts

12-07-2020

Poland

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  • Message 67 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-12-07, 22:13 PM

Lenovo please fix this error. I bought your laptop (Legion 7i) so I could work on it as well. This rainbow is absurd. How to turn it off automatically ???

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2 Posts

12-07-2020

Poland

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  • Message 68 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-12-13, 20:00 PM
Does anyone from Lenovo read this? Anyone working on this topic? Does anyone interest this?
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17 Posts

09-30-2019

Norway

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  • Location: Norway
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  • Message 69 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-12-18, 19:34 PM

Complete this form. It's from August and not sure if still valid but we try - Lenovo Legion Survey

Also, hit them on their social networks, like Twitter and Facebook.

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101 Posts

11-07-2020

France

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  • Location: France
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  • Message 70 of 141

Re:Stop the RIDICULOUS Spiral Rainbow Keyboard backlight effect!! Let us turn it off!!

2020-12-18, 22:37 PM

This customer service is a joke, and this forum too

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