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06-07-2021

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Touchpad not working (Lenovo Legion Y7000 2019 81T0000NRM)

2021-06-07, 22:50 PM

Hello,

 

A few days ago I updated my drivers because the audio and video on all media files (both online and offline) kept going out of sync. After the update was finished, I restarted my laptop. When it turned on again, I discovered the touchpad stopped working, however, the wired mouse works fine. Thinking it was a driver-related problem, I went into Device Manager and found the touchpad driver grayed out in both the "Mice and other pointing devices" and "Human Interface Devices" sections. Updating them didn't work since I got the dialogue box that the drivers are already up to date. Then, I tried downloading the Elan driver and installing that, but still no success. I uninstalled the touchpad drivers from Device Manager thinking they would be reinstalled after a restart, but now they are gone forever (even with "show hidden devices" enabled).

Another strange thing is that I tried to find the touchpad driver on the lenovo website, but when I select my series and model, there is no category with drivers for mice/pointers/keyboards.

Could it be more of a hardware problem rather than software? If so, what could have caused it? I am certain the laptop didn't take any kind of damage between the touchpad working and not working. It just sat on my desk.

Any help is much appreciated. Thank you!

 

 

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3108 Posts

04-23-2019

United States of America

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Re:Touchpad not working (Lenovo Legion Y7000 2019)

2021-06-08, 2:47 AM

Hello @chinozaur,

 

Welcome to the Community Forums.

 

Have you tried disconnecting the mouse from the machine first?

Some touchpads actually lock when a mouse is currently connected to the machine.

 

Also please post your MTM (ex 82B10000FR) so that other members can join in the discussion and offer solutions.

Hope this helps.
Regards,
Jack_Lenovo1



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3 Posts

06-07-2021

Romania

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Re:Touchpad not working (Lenovo Legion Y7000 2019)

2021-06-08, 9:20 AM
Hello Jack, Yes, I did try disconnecting the mouse, but it still didn't work. The mouse pointer just disappears.
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3108 Posts

04-23-2019

United States of America

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Re:Touchpad not working (Lenovo Legion Y7000 2019 81T0000NRM)

2021-06-09, 9:14 AM

Hello @chinozaur,

 

Sorry for the late reply.

 

Do you have any restore points for earlier updates?

It may be possible to try and restore to an earlier point and check if that will fix the issue.

 

If you do not have a restore point you might want to try and check if the touchpad is working in the BIOS environment.

https://support.lenovo.com/us/en/solutions/ht500216-recommended-way-to-enter-bios-ideapad

 

Regards,

Jack_Lenovo1



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3 Posts

06-07-2021

Romania

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Re:Touchpad not working (Lenovo Legion Y7000 2019 81T0000NRM)

2021-06-09, 16:00 PM
Hello Jack, I do not have any restore points. With regards to the BIOS menu, I can find no setting related to the touchpad in any of the tabs. Also, the Advanced tab, where I saw that the touchpad setting is usually located, is missing entirely.
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3108 Posts

04-23-2019

United States of America

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Re:Touchpad not working (Lenovo Legion Y7000 2019 81T0000NRM)

2021-06-11, 18:10 PM

Hello @chinozaur,

 

Sorry for the late reply.

 

If this is the case it might be possible that the touchpad is experiencing hardware related issues.

I would suggest reaching out to service for further assistance https://support.lenovo.com/us/en/supportphonelist

 

Regards,

Jack_Lenovo1



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