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ndpaz777
What's DOS?
Posts: 1
Registered: ‎01-16-2017
Location: EC
Views: 799
Message 1 of 4

Unknow device still present. Ideapad Y700.

Hi, 

 

I have this brand new, Leonovo Ideapad y700, and after Upgrade SO to Windows 10 Ent, from Win 10 home, i get this error:

 

ud.png

I've re-installed software/drivers devices presents on the laptop, but it "unknow device" still present.

 

This is a detailed info about the "unknow device":

  • Instance pad: ROOT\WPD\0000
  • Hardware ID: Sensors\SensorsSimulatorDriver
  • Problem code: 0000001C
  • Problem status: 

     There are no compatible drivers available for this device.

     C0000490

  • Physical device object name: \Device\0000000e
  • Install error: 

     There are no compatible drivers for this device.

     E0000228

  • SO: Windows 10 Ent. &4bits.
  • Language: English.

Please, can anyone guide me, with the correct driver that i need.

 

Thanks.

Highlighted
Retired Support Specialist
Posts: 915
Registered: ‎07-05-2016
Location: GB
Views: 749
Message 2 of 4

Re: Unknow device still present. Ideapad Y700.


@ndpaz777 wrote:

Hi, 

 

I have this brand new, Leonovo Ideapad y700, and after Upgrade SO to Windows 10 Ent, from Win 10 home, i get this error:

 

ud.png

I've re-installed software/drivers devices presents on the laptop, but it "unknow device" still present.

 

This is a detailed info about the "unknow device":

  • Instance pad: ROOT\WPD\0000
  • Hardware ID: Sensors\SensorsSimulatorDriver
  • Problem code: 0000001C
  • Problem status: 

     There are no compatible drivers available for this device.

     C0000490

  • Physical device object name: \Device\0000000e
  • Install error: 

     There are no compatible drivers for this device.

     E0000228

  • SO: Windows 10 Ent. &4bits.
  • Language: English.

Please, can anyone guide me, with the correct driver that i need.

 

Thanks.


Hi ndpaz777 and welcome to the community,

 

I believe this is to do with the Intel RealSense which this unit is capibale of using.

 

Hope this help you and let us know how you get on


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Lenovo Technology Partner
Posts: 570
Registered: ‎07-07-2014
Location: PH
Views: 734
Message 3 of 4

Re: Unknow device still present. Ideapad Y700.

Hi ndpaz777, 

Have you already tried updating/re-installing the Intel Chipset driver from support.lenovo.com. 

Hope this helps. 

Cheers,

Did someone help you today? Press the star on the left to thank them with a Kudos!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"
tripplec
Bit Torrent
Posts: 2,379
Registered: ‎03-08-2012
Location: CA
Views: 732
Message 4 of 4

Re: Unknow device still present. Ideapad Y700.

Have you deleted the unknow device and restart the machine. NOT shutdown but restart. It will reapply a valid driver for it, if it can find it on your system.

I assume this was not the case under Win 10 Home. As its new and if that doesn't work you may have to use your support from Lenovo. Call them..
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
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