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54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 1 of 3

Warranty what is it?

2021-07-26, 16:13 PM

I have taken out premium care warranty and accidental damage, Put in a service request expecting an engineer next day all i got was an email asking to turn background apps off, no further email, no engineer as far as i know tomorrow. What exactly have I paid for? Have a faulty laptop the shop refuses to honour the 30 day money back right under consumer law I have, the warranty seems far from "premium". Had to buy another laptop today just to do the job i bought this one for. I really don't understand that sound stuttering and touchpad issues should be a surprise to folk at Lenovo, most groups and forums discuss it.  Next stop my credit card company .

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 2 of 3

Re:Warranty what is it?

2021-07-26, 20:15 PM

So link to 24/7 support is in USA and they can't help. "The reason why I cannot seem to find your case is because I can only support US and canada customers only"

 

So no UK 24/7 support the link given takes you back to the page where you contact us support. Crazy. here

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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54 Posts

07-09-2021

United Kingdom of Great Britain and Northern Ireland

19 Signins

200 Page Views

  • Posts: 54
  • Registered: ‎07-09-2021
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 200
  • Message 3 of 3

Re:Warranty what is it?

2021-07-26, 20:23 PM

This is not 24/7 support 

Lenovo Legion 5 AMD Ryzen 7-5800H 16GB 512GB SSD 15.6 Inch FHD GeForce RTX 3070 8GB Windows 10
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