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12 Posts

07-08-2018

YE

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Windows 10 Laptop Reset Stuck at 64% and keeps on restarting.

2018-07-08, 22:03 PM
I have a Lenovo Y520 that i factory reset a couple of hours ago because it randomly does blue screen. ... After a couple of minutes, the computer restarted and continued to the Windows installation. Instead of completing the installation however, it got to 64% and then restarted multiple times. I left it couple of hours just to be sure, and it was still at 64%. All that happens is the Lenovo boot up screen for about 15-20 seconds, a black screen for 20-30 seconds, a quick flash of the 64% completed screen and then it shuts off and restarts the process. please help me with this ...
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11580 Posts

11-30-2015

PH

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Re: Windows 10 Laptop Reset Stuck at 64% and keeps on restarting.

2018-07-09, 17:35 PM

Hi THB95,

 

Welcome to the Community Forums.

 

Y520 usually do not have One Key Recovery factory image restore. Instead it uses a Windows Recovery when the novo button is used to Reset this PC (page 17 of the user's manual).  

 

Point of failure therefore maybe the Windows image or possible with the harddrive itself. If you still have warranty coverage then calling technical support would get you faster options to proceed. Otherwise clean installing Windows back if another attempt to reset also fails maybe a good way to proceed.

 

I hope this helps answer your query.

Update us how it goes best on your end.

 

Regards

 

 



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12 Posts

07-08-2018

YE

19 Signins

333 Page Views

  • Posts: 12
  • Registered: ‎07-08-2018
  • Location: YE
  • Views: 333
  • Message 3 of 4

Re: Windows 10 Laptop Reset Stuck at 64% and keeps on restarting.

2018-07-10, 20:56 PM

Thnaks for your reply 
 

I still have warranty coverage ... 

I did a clean installing and the old system is saved in a folder names windows.old and also i activated the system but the problem is that i lost all lenovo programs such as fan program...

I tried to make the reset again maybe it will work with the new system and will recover all my lenovo programs but when i use NOVO button and go to trubleshotting i only get advanced option, the reset option is not there (disappeared
) . I don't know what to do ...

 

Please Help 

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1 Posts

09-16-2020

US

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Re:Windows 10 Laptop Reset Stuck at 64% and keeps on restarting.

2020-09-16, 20:13 PM

Laptop Windows was reset and is now stuck at installing for days at 64%, what can I do to repair this problem.  

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