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omega5
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Posts: 6
Registered: ‎06-10-2019
Location: IN
Views: 407
Message 1 of 7

Y520-15IKBN, CHIPSET FRIED

Hello, 

My laptop (Y520-15IKBN) is not  turning on. (Charging LED is also not lighting up)

 

History -->

1. First I used ADP plan to change the faulty back cover of the laptop.

2. After 6-7 days,   HDD drive  started showing it problems ( Lots of blue screens ) ( Hard disk Active time 100% but read/write speed 0)

3. I reInstalled windows but same problem, lots of blue screens.

4. I opened the laptop, closed it and tried to turn on but laptop did not turn on.

5. I opened again and can smell the smoke from the chipset.

 

So, I suspect that chipset is shorted. (Actually I touched the heatsink over chipset and it was hot when battery connected to motherboard)

And I have no idea if some other component is also faulty.

 

Here are chipset details --> V715A814, 01178, H59457 01 EHD, SR30W --> these are number from the chipset which I read but I do not know what they mean. I am planning to change the chipset.  Where can I get new chipset??

 

Motherboard --> MB L 80WK WIN I5-7300 G1 4G BL

 

If someone experienced can guide me, It will be very helpful.

Thank you.

Guru
Posts: 765
Registered: ‎01-04-2018
Location: US
Views: 347
Message 2 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Those can't be replaced individually, they're soldiered onto the motherboard. If the laptop is under warranty, you should send it to them for repair.

Otherwise, does the laptop still function? It sounds like your hard drive might be faulty, consider replacing it.
omega5
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Posts: 6
Registered: ‎06-10-2019
Location: IN
Views: 342
Message 3 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Thanks for replying.

No, as I mentioned the laptop is not turing on, even the charging light is not lighting up when connected to AC.

And its not under warranty.

Administrator
Administrator
Posts: 210
Registered: ‎07-23-2018
Location: US
Views: 324
Message 4 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Hi @omega5 !

 

Welcome to the Community,

 

Please share us the following details in the Lenovo Support Account below,

 

https://forums.lenovo.com/t5/user/viewprofilepage/user-id/1678387

 

Full Name:
Date of purchase:
Email address:
Phone Number:
Country:
Model Number:
Serial Number:
Case Number:

 

Please post back in this thread once you shared the details on the account mentioned above.

 

Regards,

omega5
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Posts: 6
Registered: ‎06-10-2019
Location: IN
Views: 314
Message 5 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Hello ,

I have sent the details to the Lenovo Support Account except CASE NO.(I couldn't find it).

 

Thank you. 

Support Specialist
Posts: 223
Registered: ‎08-02-2018
Location: PH
Views: 304
Message 6 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Hi omega5,

 

We have received your details and have requested the escalation to our Regional Team. Please allow them to review and investigate your case. Once concluded, you will be contacted via phone or email regarding the resolution.

 

Thanks!

 



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omega5
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Posts: 6
Registered: ‎06-10-2019
Location: IN
Views: 300
Message 7 of 7

Re: Y520-15IKBN, CHIPSET FRIED

Okay, Am I supposed to do something??

 

Thank you

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