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3 Posts

08-16-2017

Canada

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Y520 HDMI port disconnects intermittently

2017-08-16, 19:37 PM

Hi,

 

I recently picked up a Y520. I connected it to my TV last night over HDMI and noticed that it intermittently disconnected. It seemed to happen when I moved the HDMI cable that was connected to the port. If I left it stationary (i.e. placed on a table) the connection seemed mostly fine (although it still did disconnect a few times). The connection would usually return after the cable was stationary again.

 

I tried with multiple different HDMI cables and the same issue occurred. Also, I connected the main HDMI cable in another device (a raspberry pi) and moved it around and the connection was totally fine.

 

Has anyone else had this problem? I currently can't connect my laptop to an external screen while it's on my lap as even the slightest movement will cause the HDMI connection to flicker.

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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

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Re: Y520 HDMI port disconnects intermittently

2017-08-17, 10:26 AM

Hello Robinv

Thanks for using the Lenovo forums.


Seems like there will be an issue with the port on the unit, by the sounds of things it is loose, I recommend that you do not connect anything in there to prevent any possible further damage.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

1083 Signins

26243 Page Views

  • Posts: 2954
  • Registered: ‎02-22-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 26243
  • Message 2 of 4

Re: Y520 HDMI port disconnects intermittently

2017-08-17, 10:26 AM

Hello Robinv

Thanks for using the Lenovo forums.


Seems like there will be an issue with the port on the unit, by the sounds of things it is loose, I recommend that you do not connect anything in there to prevent any possible further damage.

 

Try a static discharge for this, it may help to resolve the issue or at least get rid of any built up static on the motherboard.

(If the battery is internal, please just skip the remove/replace battery steps.)
1. Turn the unit off
2. Remove the battery and the Mains adapter
3. Press and hold the front power button for 30 seconds
4. Replace the battery and the Mains adapter
5. Turn the unit on as normal

 If these steps do not work I would recommend, that you call your local Lenovo support line for a possible service. Below is the link to the phone list where you can find these numbers

 

Hope this helps, let us know how you get on.


==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.





Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...

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3 Posts

08-16-2017

Canada

4 Signins

46 Page Views

  • Posts: 3
  • Registered: ‎08-16-2017
  • Location: Canada
  • Views: 46
  • Message 3 of 4

Re: Y520 HDMI port disconnects intermittently

2017-10-03, 22:19 PM
Surprisingly, the static discharge solution seemed to work for me! Thank you.
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2954 Posts

02-22-2017

United Kingdom of Great Britain and Northern Ireland

1083 Signins

26243 Page Views

  • Posts: 2954
  • Registered: ‎02-22-2017
  • Location: United Kingdom of Great Britain and Northern Ireland
  • Views: 26243
  • Message 4 of 4

Re: Y520 HDMI port disconnects intermittently

2017-10-04, 7:41 AM

Glad to hear it is not as serious as I have imagined.

 

Hope to see you around the forums!



==================================================================================
Did someone help you today? Thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

 

This will help the rest of the Community with similar issues identify the verified solution and benefit from it.



Pesszimistának lenni a legjobb, vagy igazad van, vagy kellemesen meglepődsz...
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