05-15-2018 06:14 PM
I bought my Y520 few days ago. I realized that my friends can't hear me or they are complaining about annoying noise when we are playing game. After that I decided to test it, I recorded my voice, result was super loudy like scratches, white noise etc. I am already looking for solutions last 3 days, tried everything what I found but when I am recording voice it's still horrible.
By the way it's not muted, green bars are moving, I checked for update of driver, I re-install driver, Sound>Recording>Enhancements - Disable all sound effects, it's being with that annoying voice like scratch, but when I am unchecking it, my voice being super silent and even sometimes not recording for few seconds after that being super silent again.
I will be so glad if someone can help me or I am thinking to return my laptop. Thank you!
05-16-2018 06:01 AM - edited 05-16-2018 06:08 AM
Have you tried uninstalling mic driver and reseting pc, this will allow windows to look for the best driver for device.
Additionally, you might want to try doing the folllowing:
Go to Recording Devices > Properties > Levels > Microphone Array (increase it to above 90)
Leave microphone boost at 0 or add +10 dB if it is still low sound on 90.
05-16-2018 07:01 AM - edited 05-16-2018 07:08 AM
Thank you for answer @Miguel_Lenovo ,
I uninstalled and downloaded from lenovo's official site before, this time I disconnected from internet and uninstalled all audio drivers, restarted computer and connected to the internet and I let windows to figure out all drivers and driver updates. It's so much better right now, I get rid of that annoying voice finally, thank you! Sounds so much more clear and more quality. But it's still being silent for 0,5 - 1 sec when I am recording my voice for testing. For example, I am counting until 10 for test. It's always skipping one or two number. I guess it's not normal. Do you have any idea about it?
05-17-2018 01:37 AM
if it is just happening only at the beginning, then this is just normal Windows behavior.
Try to download Teamspeak and try the sound test there. This is a reliable way of testing quality.