12-06-2017 03:29 PM
I have some issues with my newly bought laptop. Once i try to connect to the wifi, if keeps (instantly or after a couple of minutes) shutting it off. It is only the home network, i can connect to my phone's hotspot and it works well. I have all the drivers and they are the most up-to-date. What can cause the issue and how should i try to fix it? I am not an expert in the topic so please write in details
12-06-2017 03:32 PM
Let me add that once i connect with the laptop, all the other devices (phones, laptops) will be dropped together with mine. Previously, we have never encountered this issue with our devices.
12-07-2017 09:27 AM
Has this problem been happening since you bought the laptop?
What if you try connecting to some other Wifi, let say at a friend's house?
01-06-2018 05:10 AM
I managed to solve the problem after I discovered my WiFi router is capable of providing 2.4 GHz and 5 GHz signals. I have always tried to connect to the 2.4 GHz because i hadn't have a clue about the 5 GHz, but after I discovered, it worked properly with the 5 GHz. Check if you are connecting to a 5 GHz wifi or try it on another router, that's what I could advice.
01-06-2018 09:35 AM
Thanks for the suggestion, but I was already using a 5GHz network. My router is set up to provide separate 5GHz and a 2.4 GHz networks. When my computer kills the 5GHz network, I switch to the 2.4 GHz network and it usually keeps working until the next time my computer sleeps and wakes. Then it usually kills the 2.4GHz network. That said, I haven't had the problem in the last day (on the 5GHz network), so I'm hoping it's magically fixed! If not, I'll post an update.
02-05-2018 07:03 PM
Yeah, very much not fixed unfortunately. I'm now wishing I had returned the computer when I had a chance. Too bad because I like it otherwise. I'm living with it for now (rebooting the router ever 30 minutes or so when it's really bad). I've already tried 5Ghz and 2.4Ghz and everything else I could think of, so I think I'm out of ideas.
07-10-2019 08:57 AM
It's been a while, but I found a permanent fix. I have some checkpoint endpoint VPN software installed on my machine for logging in to work. That software causes all sorts of problems, and after uninstalling the problem stopped.