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12-06-2017

HU

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Y520 wifi issues - killing the network when connecting.

2017-12-06, 23:29 PM

Hi,

I have some issues with my newly bought laptop. Once i try to connect to the wifi, if keeps (instantly or after a couple of minutes) shutting it off. It is only the home network, i can connect to my phone's hotspot and it works well. I have all the drivers and they are the most up-to-date. What can cause the issue and how should i try to fix it? I am not an expert in the topic so please write in details :)

Thank you,

Attila

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4 Posts

12-06-2017

HU

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  • Message 2 of 8

Re: Y520 wifi issues - killing the network when connecting.

2017-12-06, 23:32 PM

Let me add that once i connect with the laptop, all the other devices (phones, laptops) will be dropped together with mine. Previously, we have never encountered this issue with our devices.

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3508 Posts

04-02-2014

MX

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  • Message 3 of 8

Re: Y520 wifi issues - killing the network when connecting.

2017-12-07, 17:27 PM

Has this problem been happening since you bought the laptop?

 

What if you try connecting to some other Wifi, let say at a friend's house?

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
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4 Posts

01-05-2018

US

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Re: Y520 wifi issues - killing the network when connecting.

2018-01-05, 1:02 AM

I have the same problem.  It has happened since I got the laptop and never before.  I haven't tried it on any other wifi networks.

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4 Posts

12-06-2017

HU

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  • Message 5 of 8

Re: Y520 wifi issues - killing the network when connecting.

2018-01-06, 13:10 PM

I managed to solve the problem after I discovered my WiFi router is capable of providing 2.4 GHz and 5 GHz signals. I have always tried to connect to the 2.4 GHz because i hadn't have a clue about the 5 GHz, but after I discovered, it worked properly with the 5 GHz. Check if you are connecting to a 5 GHz wifi or try it on another router, that's what I could advice. 

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4 Posts

01-05-2018

US

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Re: Y520 wifi issues - killing the network when connecting.

2018-01-06, 17:35 PM

Thanks for the suggestion, but I was already using a 5GHz network.  My router is set up to provide separate 5GHz and a 2.4 GHz networks.  When my computer kills the 5GHz network, I switch to the 2.4 GHz network and it usually keeps working until the next time my computer sleeps and wakes.  Then it usually kills the 2.4GHz network.  That said, I haven't had the problem in the last day (on the 5GHz network), so I'm hoping it's magically fixed!  If not, I'll post an update.

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4 Posts

01-05-2018

US

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  • Message 7 of 8

Re: Y520 wifi issues - killing the network when connecting.

2018-02-06, 3:03 AM

Yeah, very much not fixed unfortunately.  I'm now wishing I had returned the computer when I had a chance.  Too bad because I like it otherwise.  I'm living with it for now (rebooting the router ever 30 minutes or so when it's really bad).  I've already tried 5Ghz and 2.4Ghz and everything else I could think of, so I think I'm out of ideas.

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4 Posts

01-05-2018

US

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  • Message 8 of 8

Re: Y520 wifi issues - killing the network when connecting.

2019-07-10, 15:57 PM

It's been a while, but I found a permanent fix.  I have some checkpoint endpoint VPN software installed on my machine for logging in to work.  That software causes all sorts of problems, and after uninstalling the problem stopped.

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