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04-10-2016

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Y700 - 15 ISK External Monitor not detected

2016-04-10, 1:14 AM

I recently purchased 15'' Y700. It has Intel 530 HD and NVIDIA 960M. Operating system is windows 10 (64 bit) Laptop has not been able to detect external monitor connected to it via HDMI to DVI (Monitor) cable. I have tried updating drivers for both Intel and NVidia but it has not worked.

 

Any help on this matter is greatly appreciated.

 

Thanks,

Saurabh

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3815 Posts

12-24-2015

IN

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Re: Y700 - 15 ISK External Monitor not detected

2016-04-12, 11:02 AM

Hi Saurabh,

 

Welcome to the Lenovo community!

 

From your findings, it does look like there's a problem with the HDMI port or with the HDMI cable. 

 Things that you can try:

 

  1. Try the HDMI cable on another PC and ensure its firmly connected to rule it out as the possible culprit.
  2. Consider updating the Intel HD Graphics from the Intel Websiteand the Nvidia graphics from the Nvidia Website.

If the problem remains, last thing that you can do is to press the OneKey Recovery button to restore the unit to factory settings (ensure you backup important files). If problem remains after that then it's definitely a problem with the port

 

Let us know how you get on.

Regards,

Shashi

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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2 Posts

04-13-2016

US

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Re: Y700 - 15 ISK External Monitor not detected

2016-04-13, 6:33 AM

Hi Shashi

 

Thanks for reply..

 

 

I use another HDMI to HDMI cable to connect my laptop to TV and it works just fine no issues. When i try to update the intel graphics 530 HD driver from intel site it gives me error with message "Computer manufacturer graphics driver detected"

 

should i uninstall the current driver installed by lennovo and install new one from Intel ?

 

The cable i have used for connection is brand new HDMI - Display port cable which i don't think is problem.

 

Any other suggestions?

 

Thanks,

Saurabh

 

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3815 Posts

12-24-2015

IN

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Re: Y700 - 15 ISK External Monitor not detected

2016-04-13, 7:34 AM

Hi Saurabh,

 

How did you try to install the intel driver?

 

- by a setup routine after unpacking?

- by using "update driver" from the device manager?

 

Yes, you have to first uninstall the previous driver before updating the new drivers.

 

Let us know how you get on.

Regards,

Shashi

 

Tap that Kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"

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2 Posts

04-13-2016

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Re: Y700 - 15 ISK External Monitor not detected

2016-04-15, 5:05 AM

Hi Shashi

 

 i have tried both ways.... Downloading the driver and trying to install from site this is when i get the "Manufacturer driver installed error message"

 

When i tried to use update option from device manager it never updated stating that system has latest driver when i chose option to automatically search on internet and download driver.

 

Saurabh

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