05-13-2019 11:21 AM
I have Lenovo Y700-15ISK for 14 months now.
I have problem I only noticed a few days ago after I started playing PUBG Mobile from PC.
My WIFI connection resets randomly every 10 - 20 minutes without any reasons.
I have tried all solutions available online to change Windows 10 settings and power performance in addition to updating Windows and driver software.
While reviewing Windows events I found this event: The network interface "Intel(R) Dual Band Wireless-AC 3165" has begun resetting. There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 291 time(s) since it was last initialized.
Event ID: 10400
Followed by this event: Intel(R) Dual Band Wireless-AC 3165 : Has determined that the network adapter is not functioning properly.
Event ID: 5002
Is there anyway to help me find a solution to that issue?
Solved! Go to Solution.
05-14-2019 07:34 AM
Hi FokakMeny, Thanks for writing in. We recommend uninstalling the Wifi drivers to eliminate the possibility of the issue being caused by a bad driver. You can follow this link to know more about uninstalling the drivers for your machine. https://support.lenovo.com/us/en/solutions/HT502484?CID=ww:lenovosocial:20x9m6.
You can also download the most updated drivers for the wifi card here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-17isk.... Let us know if this helps out. Thanks.
06-14-2019 09:10 AM