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FokakMeny
Paper Tape
Posts: 2
Registered: ‎05-13-2019
Location: EG
Views: 785
Message 1 of 3

Y700-15ISK wifi reset randomly - Windows 10

I have Lenovo Y700-15ISK  for 14 months now.

I have problem I only noticed a few days ago after I started playing PUBG Mobile from PC.

My WIFI connection resets randomly every 10 - 20 minutes without any reasons.

I have tried all solutions available online to change Windows 10 settings and power performance in addition to updating Windows and driver software.

While reviewing Windows events I found this event: The network interface "Intel(R) Dual Band Wireless-AC 3165" has begun resetting.  There will be a momentary disruption in network connectivity while the hardware resets. Reason: The network driver requested that it be reset. This network interface has reset 291 time(s) since it was last initialized.

Source: NDIS

Event ID: 10400

Level: Warning

(Screenshot attached.)

 

Followed by this event: Intel(R) Dual Band Wireless-AC 3165 : Has determined that the network adapter is not functioning properly.

Source: Netwtw04
Event ID: 5002

Level: Error

 

Is there anyway to help me find a solution to that issue?
Best Regards

Support Specialist
Posts: 441
Registered: ‎04-23-2019
Location: US
Views: 746
Message 2 of 3

Re: Y700-15ISK wifi reset randomly - Windows 10

Hi FokakMeny, Thanks for writing in. We recommend uninstalling the Wifi drivers to eliminate the possibility of the issue being caused by a bad driver. You can follow this link to know more about uninstalling the drivers for your machine. https://support.lenovo.com/us/en/solutions/HT502484?CID=ww:lenovosocial:20x9m6.


You can also download the most updated drivers for the wifi card here: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-17isk.... Let us know if this helps out. Thanks.



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FokakMeny
Paper Tape
Posts: 2
Registered: ‎05-13-2019
Location: EG
Views: 620
Message 3 of 3

Re: Y700-15ISK wifi reset randomly - Windows 10

Update: The problem was resolved by removing driver downloaded from Lenovo website and keep Microsoft driver that was installed automatically during installing Windows 10.

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