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8 Posts

01-19-2016

Poland

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  • Message 1 of 48

Y700-17 flickering screen

2016-01-19, 17:53 PM

Hello!

I've bought this laptop 5 days ago, and just after i've switched it on, screen flickers appeared.

I couldn't believe it! 

It looks exactly the same as on this video, which i borrowed from the Y70 flickering screen thread

 

https://www.youtube.com/watch?v=iwAt2ywh494&index=2&list=UUQQYs3eqDQ3bNNolcfZzeLg

 

And the thread itselve:

https://forums.lenovo.com/t5/Lenovo-P-Y-and-Z-series/Y70-screen-flashing-blinking/td-p/1839531/page/41

 

It flickers sometimes once for a minute, sometimes once per hour, totally random.

It flickers on battery charging, battery discharging and on the plugged with 100%

It flickers on idle, on net browsing and while gaming.

 

I've tried to find solution to fix it without need of sending it back to service, but i see that it's not possible.

 

LENOVO!!!! Are you even aware that You have released next generation of laptops with the same issue that the previous one had?!?!?

 

How is it even possible theese days?!?! Do You even know by now what is the cause of it?

Now i have to say bye bye to my 1200 euro machine, send it to service and wait for it about two weeks! 

 

I'm very, very dissapointed. I've bought this computer because my previous Lenovo Y550 runs perfectly for over 6 years now.

I'm affraid that it's my last ever Lenovo product.

 

Shame...

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14 Posts

04-14-2016

US

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  • Message 2 of 48

Re: Y700-17 flickering screen

2016-04-29, 21:42 PM

Hello Lenovo,

It seems that several people have the same problem with blinking screen, so, I think, we deserve to hear some reply about this issue and maybe a solution for it? I'm not new to lenovo products and was using them for many years so I was confident bying this quite expensive laptop. (I've bought it in Poland too by the way, and now I'm in Ukraine, so I'm not sure how much it will cost to send it back, that is very disappointing as well).

So please give us some info on how this problem can be fixed, maybe driver/BIOS updates, or something else... Thanks.

 

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5 Posts

02-21-2016

Israel

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  • Message 3 of 48

Re: Y700-17 flickering screen

2016-04-30, 16:50 PM

Hi all

nothing help, no drivers, no bios update !
I have the same issue, at Lenovo lab told that It motherboard problem, it's hardware and not software.
you have worldwide warranty, sent it to lab but record you screen like I did, Lenovo don't belive if you dont have evidence.

 

https://www.youtube.com/watch?v=mK1-O-8fnNc

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28 Posts

04-24-2016

US

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  • Message 4 of 48

Re: Y700-17 flickering screen

2016-05-01, 7:10 AM

Have you tried disabling Windows Error reporting and Problem Reports and Solutions services in msconfig? or updated both video drivers

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14 Posts

04-14-2016

US

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  • Message 5 of 48

Re: Y700-17 flickering screen

2016-05-01, 16:02 PM

Batareika, so did they fixed your laptop or replaced it with the new one? Or you went with full refund?

And how long did the procedure take?

I'll try contact with Service center here in Ukraine,

maybe it's possible to fix it here with so called "worldwide warranty",

because sending it to the other country is not an option for me. 

Thanks

 

To dhonzik yes both video drivers are up to date.

Can you please explaine relation between

"Windows Error reporting and Problem Reports and Solutions"

and monitor blinking?

I'll definitely try your solution, even though I don't see how this can help.

Thanks

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5 Posts

02-21-2016

Israel

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  • Message 6 of 48

Re: Y700-17 flickering screen

2016-05-01, 20:10 PM

wats3d

They wanted to replace it with the new, but I ask for full refund.

you don't have guarantee that new laptop will be fine...

at my case the problem was at 1st day of use.

it take about 1 month, because for 1st time they dont find nothing and say that all ok,

just erased all data, reinstall drivers.

next time I sent them with the videos that I captured. after that I got refund.

 

some people says that windows 10 don't know how to work in common with 2 video card,

and we need to wait for new driver to fix it. but in my opinion it's nonsense.

 

sorry for my english...

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14 Posts

04-14-2016

US

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  • Message 7 of 48

Re: Y700-17 flickering screen

2016-05-01, 21:33 PM

Batareika

thank you for your reply.

 

Thanks to your advice, I've already captured video, so I hope this will help.

And I have this problem from day one too, it not severe though - sometimes it blinks every 30-60 minutes

and sometimes it doesn't for hours.

I doubt that it is Windows 10 problem - I've tried to install Windows 7 and 8.1 - the problem still occur,

on top of that it's impossible to find particular drivers for Windows 8.1. So we stuck with Windows 10.

The saddest thing about this situation is that I actually like this notebook very much

and it fits perfectly for my needs. So I'm still hoping for solution.

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51 Posts

03-30-2008

Paris, France

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  • Message 8 of 48

Re: Y700-17 flickering screen

2016-05-02, 14:54 PM

I had the same issue on a brand new Lenovo Y700-15", I sent it back to the online store. The flickering was observable also on the bios screen, telling me that the graphic card had an issue. Not a windows issue then. Try seeing if it's also present on the bios pages...

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5 Posts

05-11-2016

US

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  • Message 9 of 48

Y700 Screen Flashing

2016-05-11, 16:35 PM

Brand new Y700, i7 16G/Nvidia with 4G. Screen flashes randomly, even with no tasks running. Diagnostics fails Intel HD Graphics 550/Mathematical Operations Test with error code WVC007002-UL7ZSE. Updated both Nvidia and Intel graphics drivers with latest from website. Still the same. What is next: Return for Repair? Exchange for new? Ask for full refund?

 

Mod's Edit: Merged this discussion with existing thread.

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5 Posts

05-11-2016

US

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  • Message 10 of 48

Re: Y700 Screen Flashing

2016-05-12, 12:02 PM

Updated intel driver to 20.19.15.4416. updated solution center, Error message gone. Still flashes. This unit is brand new, and I cannot do a thing with it until I know If I am going to be keeping it or not. Very close to asking for a full refund.

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