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2 Posts

01-14-2016

United States

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Y700 Heardware scan fail, result code: WV007002-UL7VAL

2016-01-14, 18:55 PM

Motherboard

PCI/PCI-e Test = Invalid

 

Intel(R) HD Graphics 530

Mathematical Operations Test = Failed

 

it's a brand new computer that i just received, after running the scan got those results.

 

What should i do?

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11834 Posts

11-30-2015

PH

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Re: Y700 Heardware scan fail, result code: WV007002-UL7VAL

2016-01-14, 23:59 PM

Hi onechaojiang ,

 

 

Welcome to the Community Forums . 

 

No need to be alarmed . You just need to update drivers for your new rig. 

 

Motherboard  PCI/PCI-e Test = Invalid  ( test do not apply to the model )

Intel(R) HD Graphics 530  Mathematical Operations Test = Failed  as the code indicates . 

 

Just update it from the device manager via manual update as seen in the video from this link .

 

Download and unzip tthe latest Intel driver from the support site

Other users saying ver 10.18.15.4248  works best for them.   

Do you have your machine number to be specific? You can check it on the sticker or click here

 

The tech team is currently undergoing changes to Lenovo Solution Center and would be updated in the coming weeks. Latest version here but I suggest that you ru individual test instead . 

 

Related threads  

 

Update us how it goes . 

 

 

Regards

 

 



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5 Posts

03-03-2016

Egypt

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Re: Lenovo Y700 Problems?

2016-03-13, 10:23 AM

 I have a problem with my new lenovo y700 ideapad . After i had run lenovo solution center , i found  error  with my " Intel(R) HD Graphics 530 "  which is Mathematical Operations Test failed  (Result Code: WVC007002-UL7XHI) . I don't know how to fix it .

if anyone can help please reply and thank you in advance 

 

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8374 Posts

01-13-2008

US

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Re: Lenovo Y700 Problems?

2016-03-13, 15:02 PM
Hi,

I've moved your post here where it is more on-topic. Please see spidey101's suggestion above.

Z.

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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2445 Posts

03-09-2012

CA

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Re: Lenovo Y700 Problems?

2016-03-13, 15:53 PM

Interesting, I have posted in the Apps and Thinkvantage tech section about BSOD with failure of LSC on Win 8.1 w/supported release. No mention of a new team or anything being done about it. I haven't been able to do a routine hardware scan because of it killing the OS in BSOD and rebooting any time a hardware scan is attempted.

 

LOL 

T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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1 Posts

03-21-2016

Netherlands

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Re: Y700 Heardware scan fail, result code: WV007002-UL7VAL

2016-03-22, 13:54 PM

Hi Guys,

 

y700 530 Intel HD mathematical issue.

 

I have the same problem and all latest drivers installed. Your help is most welcome. 1st time on forum apologies when I doing posting this the wrong way.

 

When not solved I will need to return this Laptop back to store,

 

Thanks,

 

Kendan.

 

 

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10 Posts

03-24-2015

US

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Re: Y700 Heardware scan fail, result code: WV007002-UL7VAL

2016-03-26, 18:12 PM

There is nothing wrong with the laptop or its hardware. The failure comes from Lenovos "software," if you uninstall all the preloaded Lenovo garbage both you and your laptop will be much happier. None of the software is critical to the operation of your laptop. Most of it doesnt even work and a couple of them will give you BSOD, the QuickOptimizer gives me BSOD every time without fail. Try updating your graphics drivers too, the ones from Lenovo are bad and havent been updated. You cant use the intel update utility either. Lastly they recently released a BioS update which, from reading the patch notes, addresses none of the issues that owners of this laptop were hoping for. Thanks Lenovo. I uninstall everything below, no issues.

Lenovo Solution Center

Lenovo Dependency Package

Lenovo Experience Improvement

Lenovo System Update

Lenovo Auto Scroll Utility

Lenovo Warranty Information

Lenovo_Wireless_Driver

Lenovo PhoneCompanion

Lenovo VeriFace

Lenovo VeriFace Pro

Lenovo Updates

Lenovo Patch Utility

Lenovo SHAREit

Lenovo System Interface Driver

Lenovo User Guide

Lenovo Settings Dependency Package

Lenovo EE Boot Optimizer

Lenovo Transition

Lenovo Welcome

Lenovo Smart Voice

Lenovo SimpleTap

Lenovo Settings

Lenovo System Interface Foundation

Lenovo Peer Connect SDK

Lenovo Eye Distance System

Lenovo Security Suite

Lenovo Communications Utility

Lenovo ReadyComm 5

Lenovo MuteSync

Lenovo QuickOptimizer

Lenovo Service Bridge

Lenovo Driver and Application Installation

Lenovo App Shop

Lenovo Screen Reading Optimizer

Lenovo Accelerator Application

Lenovo App Services

Lenovo Dashboard

Lenovo Password Manager

Lenovo USB Blocker

Lenovo QuickLaunch

Lenovo Smart Update

Lenovo Recommends

 

 

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