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Staalek1
Paper Tape
Posts: 2
Registered: ‎10-14-2016
Location: NO
Views: 5,484
Message 1 of 13

Y700 - Keyboard stops working

Hello. 

 

Hello. I have a Lenovo Y700 which I purchased a few months ago. Recently the keyboard has stopped working regularly. The rest of the computer is fine, I can use the mouse and the computer normally, but I cant write. When I restart the computer, the keyboard works again. 

 

Is this a known problem and is there a solution to this?

 

Regards,

Staalek

 

Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.

 

Sr Support Specialist
Posts: 9,648
Registered: ‎11-30-2015
Location: PH
Views: 5,431
Message 2 of 13

Re: Keyboard stops working

Hi Staalek1 , 

 

Welcome to the Community Forums. 

 

Is this something that would happen as soon as you log in within Windows? 

How about using the onscreen keyboard or using and external USB keyboard?

 

If a recent windows update just happened before this event , a system restore to a previous working date may help . Proceed to disable automatic drivers updates from Windows so it would hold back any unexpected driver change in the future as this usually happens on Windows update related cases. 

 

Update us how this goes.

 

Regards



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Staalek1
Paper Tape
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Registered: ‎10-14-2016
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Message 3 of 13

Re: Keyboard stops working

Thank you very much for your answer. 

 

It can happen at any time, doing anything really. It can be ok for hours, then it just stops working. 

 

I will get an external keyboard shortly and try to see if that helps. I did some suggested changes in settings for the keyboard that I found online and see how it works. If it still stops working, I will follow your suggestions. 

 

Thanks again,

Staalek

Sr Support Specialist
Posts: 9,648
Registered: ‎11-30-2015
Location: PH
Views: 5,422
Message 4 of 13

Re: Keyboard stops working

Hi Staalek1 , 

 

I usually isolate hardwares against the software failure by simply going to the BIOS to key if the keys would work as it would be outside windows and even try to boot on a usb live rescue image to check if it's a Windows issue. 

 

Update us as soon as convenient.

 

Regards



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

GassMann
What's DOS?
Posts: 1
Registered: ‎10-19-2016
Location: DK
Views: 5,263
Message 5 of 13

Re: Keyboard stops working

I have encountered the same problem. Keyboard and touchpad freezes up.

When using my attached usb mouse, I can click my way to a restart. However, last time it happened, even the reboot BIOS (Novo somthing) would not allow me to use key strokes either. Eventually had to do a hard reset (power button) and everything seemed to be back to normal. For now.

Thorinus
Paper Tape
Posts: 4
Registered: ‎10-21-2016
Location: CZ
Views: 5,212
Message 6 of 13

Re: Y700 - Keyboard stops working

find the newest bios update from lenovo, download it, install

 

solved it for me

Twilightdusk
What's DOS?
Posts: 1
Registered: ‎10-22-2016
Location: US
Views: 5,164
Message 7 of 13

Re: Y700 - Keyboard stops working

Experiencing the same issue, at random the keyboard will stop responding, can't type, won't even respond to fn+spacebar to adjust the light setting. Turning off the laptop is required to restore functionality. 

 

If a bios update is required to solve this issue, could someone advise me how to get it?

Thorinus
Paper Tape
Posts: 4
Registered: ‎10-21-2016
Location: CZ
Views: 5,151
Message 8 of 13

Re: Y700 - Keyboard stops working

anacuper
What's DOS?
Posts: 5
Registered: ‎12-16-2016
Location: BR
Views: 4,455
Message 9 of 13

Re: Y700 - Keyboard stops working

The same thing was happening to my laptop (LENOVO IDEAPAD Y700) and my son's. Just install the new BIOS and everything will be ok. 

anacuper
What's DOS?
Posts: 5
Registered: ‎12-16-2016
Location: BR
Views: 4,455
Message 10 of 13

Re: Y700 - Keyboard stops working

You have to: go to Lenovo support website (http://support.lenovo.com/)  and

1- go to Lenovo support website (http://support.lenovo.com/)  and

2- click 'Detect my product'.

3- Then,  click 'update your system' and

4- download the BIOS option (http://support.lenovo.com/br/en/products/laptops-and-netbooks/ideapad-y-series-laptops/y700-17isk/80...). Just install it and wait.

5- Just install it.

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