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LiamRedmond
Paper Tape
Posts: 1
Registered: ‎11-06-2016
Location: US
Views: 1,289
Message 1 of 4

Y700 Touch-15ISK Laptop (ideapad) Won't turn on

I currently own and use a "Y700 Touch-15ISK Laptop (ideapad)" . It is only around 6 months old, and I've run into my first major error.

 

Issue : I closed the screen on my computer overnight, when I re-opened my computer in the morning, I restarted my computer, and now it won't turn back on.

 

Details about the issue : When I try and turn my computer on, the power button lights up and my keyboard lights up for like 5 seconds, but the screen does nothing but stay black. After those 5 seconds, my keyboard doesn't light up anymore, but I still hear the computer fans running.

 

 

**PLEASE HELP**

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,246
Message 2 of 4

Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

Hi there, Liam             -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

You can also start by flushing out all static, remove battery and AC adaptor and hold down power button for about 15 seconds.

 

It would help reseating the hard drive & memory modules (remove and check the contacts and place it back in).

 

Update us how it goes.

 

 

 

 

Regards,

 

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PaginR
Paper Tape
Posts: 15
Registered: ‎11-04-2016
Location: BE
Views: 1,232
Message 3 of 4

Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

@Shashi_Lenovo :

Take it easy but are u sure you are a specialist ... ?

Firstly Y700 model have embeded battery and non removable ... you can only remove the battery if you open fully the laptop !

This is not fixing the issue ! I get the same problem one week ago !

Today i opened a technical ticket to Lenovo technical Dpt in Poland ... they promised me to send email in less then 1 hour, i called 2 times before the first time the call was cancelled ( ????? ).

Since when people need to open their laptop, remove screws to get it working ?

I used since more then 10 years Thinkpad Laptop and i never get such problem as the Y700 one !

PaginR
Paper Tape
Posts: 15
Registered: ‎11-04-2016
Location: BE
Views: 1,231
Message 4 of 4

Re: Y700 Touch-15ISK Laptop (ideapad) Won't turn on

I get the same faulty error last week , better then you call Technical Dpt to get repair service.

I get same too, no screen, either no logo on screen ( try HDMI ) , i see only the keyboard Flashing 1 time, only 2 leds steady white ( power & AC ) and nothing happend ... you can only press 10 seconds on Power button to shutdown the laptop !

Do not waste your time on forum, take contact directly with Lenovo repair service !

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