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geofelt
Paper Tape
Posts: 9
Registered: ‎01-19-2016
Location: usa
Views: 3,316
Message 1 of 12

Y700 bluetooth and network drivers

I recently installed windows 10 32 bit.

All works well except for two items.

1.  Under properties for bluetooth, device manager shows bluetooth as code 43 which says it can not identify the bluetooth device so it can not search for the driver.

What device should I be looking for and where?

I think this device worked properly on windows 10 65 bit.

Update driver results in a message that the best driver is already installed.

 

2.  The network controller device shows no driver code 28.

Again, what is the wifi device and where do I find the windows 10 32 bit driver?

I know this device is functional since I used it on windows 10 64 bit.

 

The ethernet connection is working properly.

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,284
Message 2 of 12

Re: Y700 bluetooth and network drivers

If you access device manager you should be able to determine the wifi network card in your unit. This is under Netwrok adapter. You should also be able get the details on the bluetooth device.

geofelt
Paper Tape
Posts: 9
Registered: ‎01-19-2016
Location: usa
Views: 3,280
Message 3 of 12

Re: Y700 bluetooth and network drivers

I would think so too.

Under bluetooth properties I get intel intel wireless bluetooth.

Under driver, I get

driver provider intel

driver date 3/19/2015

under version 17.1.1512.771

Yet under general, it says windows has stopped this device, code 43.

code 43 says the device has failed, or there is a problem with the driver.

I may try to boot with the original windows 64 bit version to verify it is working.

I am a bit reluctant to take it apart again, the case screws are nasty small.

 

for network controller:

Driver not available

not digitally signed.  I think there may be a boot option to bypass driver signing  which I will try

Under details it says network controller.

Under general, it says device not installed, code 28.

 

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,277
Message 4 of 12

Re: Y700 bluetooth and network drivers

Normally the Bluetooth is part of the Wifi card and since based on your findings that the Bluetooth is an Intel device try going to Intel's site and download the driver update program. Run it. It should point you to what version of drivers are needed for the wifi and Bluetooth card.

geofelt
Paper Tape
Posts: 9
Registered: ‎01-19-2016
Location: usa
Views: 3,270
Message 5 of 12

Re: Y700 bluetooth and network drivers

I downloaded version 2.4.0.5 1/19/16 and ran the scan

It said no drivers were detected for your product.

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,256
Message 6 of 12

Re: Y700 bluetooth and network drivers

To confirm that it is not an Intel wifi card try downloading HWINFO64. See if you can now get what brand of wifi card is in your unit.

geofelt
Paper Tape
Posts: 9
Registered: ‎01-19-2016
Location: usa
Views: 3,244
Message 7 of 12

Re: Y700 bluetooth and network drivers

I think the problem is related to the 32 bit version of windows 10 which I am trying to run.

I downloaded and ran HWINFO32.  I needed to run it as administrator.

Lots of info. 

I confirmed that the device is intel ® Dual Band Wireless-AC 8260

I downloaded and installed the latest software and drivers for the device.

No joy.

 

Next, I opened up the case to verify the device and see that it had not come loose or whatever.

It was in fact a 8260 m.2 device and securely attached.

 

Next, I reinstalled the M.2 ssd that used windows 10 64 bit.

Booting showed network and bluetooth working correctly.

Now, I can confirm that there is no hardware issue.

 

I can live with a dual boot situation.

I mainly want to boot 32 bit so I can run civilization 2.42 which is a 16 bit app.

It would be simpler to boot and run everything in 32 bit, but there is the wifi issue.

Also, in 32 bit, there seems to be no way to enter the bios settings.

 

At this point, I am going to change tactics and try to set up a dual boot situation.

Windows 10 is not going to be happy about that.

I am getting very vexed with windows 10 restrictions.

 

And...Thanks for your help; I appreciate your interest.

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,240
Message 8 of 12

Re: Y700 bluetooth and network drivers

I have assumed earlier that when you install Win 10 32 bit that you install the chipset driver(32 bit). Did you?

geofelt
Paper Tape
Posts: 9
Registered: ‎01-19-2016
Location: usa
Views: 3,238
Message 9 of 12

Re: Y700 bluetooth and network drivers

I installed the intel driver update utility.

version 2.4.0.5

Running it says no drivers are found for your product.  

Product is not identified.

 

On dual boot, I found that with windows 8, holding down the shift key during shutdown completely shuts down the pc.

On a subsequent boot, F12 now shows both 32 and 64 bit drives, allowing me to boot to either.

 

Progress.

This is at least a workable solution since I have wifi if I boot to 64 and I don't need wifi if I boot to 32.

 

LenBlazer
Bit Torrent
Posts: 5,332
Registered: ‎05-09-2013
Location: US
Views: 3,219
Message 10 of 12

Re: Y700 bluetooth and network drivers

BTW have you tried downloading and installing Intel Proset/wireless software version 18.32?

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