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5 Posts

04-15-2016

NL

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  • Posts: 5
  • Registered: ‎04-15-2016
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Y700 - nonfunctional EasyCamera drivers

2016-04-15, 6:23 AM

I can't seem to find drivers that work with the built-in webcam of my Y700-15ISK (came preinstalled with Win10 64-bit).

I uninstalled my drivers to update them for a newer version, but it turned out the ones from the Y700 support page don't match my hardware and as such won't install. My laptop has a Realtek camera, the ones on the driver page list a bundle for AVC, Bison, Chicony and Intel. So I went back to my c:\drivers\camera folder and installed what I assume to be the native drivers, but while these do install without errors, my webcam remains nonfunctional. It's not being recognized by windows at all, it's just sitting at the bottom of my device manager as an 'Unknown USB-device (device descriptor request failed)'. Lenovo Settings also no longer shows a tab for Camera, though Windows does still have the webcam privacy tab in the config menu (not sure if indicative for webcam presence or default Win10 page).

 

The webcam worked just fine up until the last moment and I strongly doubt the hardware randomly broke at the exact same time I uninstalled the previous drivers, so something seems to be borked on the software side.

 

Screenshot from Device Manager: http://i.imgur.com/cqc7nfY.jpg

(I've tried hitting the 'uninstall driver' button to see if it would catch onto the actual driver installation after rebooting, but no luck there either)

 

Does anyone know how I can get the camera functional again?

(And on a side note: why aren't there any Realtek-based EasyCamera drivers listed on the Y700 support page?)

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2445 Posts

03-09-2012

CA

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  • Posts: 2445
  • Registered: ‎03-09-2012
  • Location: CA
  • Views: 25336
  • Message 2 of 2

Re: Y700 - nonfunctional EasyCamera drivers

2016-04-15, 12:55 PM
Yeah, Call Tech Support.
T520 Model 4239 Intel(R) Core(TM) i7-2860QMbr>; Nvidia NVS 4200M Win 10 64bit
Z70-80 I7 - 5500U 16GB GB - 1TB HD Win 10 64bit FHD 17.3", G840 w/2GB

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