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twixcz
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Posts: 28
Registered: ‎02-18-2017
Location: CZ
Views: 462
Message 1 of 17

Y700 returned from warranty complaint but...

Hello,
I had problems with BSOD and I sent the laptop to a repair to Lenovo because of this:

https://forums.lenovo.com/t5/forums/v3_1/forumtopicpage/board-id/ll07_en/page/1/thread-id/4858

 

After ten days, he returned and everything seems to be repaired.
But what is strange is that the installation of windows is on HDD and not on the SSD.

HDD is split on 2 where on one are instalations for drivers and on the other one is Win10 and everything else. SSD is clear and nothing on it....

Why should that repairmen do?

 

Don´t you know?

I attached photo of my HDD and SSD.

Thank you so much for your help in advance!!

Sr Support Specialist
Posts: 7,978
Registered: ‎11-30-2015
Location: PH
Views: 342
Message 2 of 17

Re: Y700 returned from warranty complaint but...

Hi twixcz , 

 

Greetings.

 

There are two lines of thought for installing Windows on a particular storage ( SSD vs. HDD )

 

Installing the operating system on the hdd would allow you to install other bigger programs (bigger capacity of hdd) that the SSD may not offer much . Most likely programs that you need although infrequently used and that boot time is already considered fast with Windows 8 and Windows 10.

 

D: drive is a personal folder that you can also place your personal data and would not get change in the event of a factory restore OKR. It also holds applications and drivers for your computer that you can copy just like a drivers media in case you need it in the future.

 

SSD in this set up are intended for users to hold programs and data that is frequently accessed and not ontended for just booting but for overall usage

 

In other means , loading operating system on the SSD would definitely give faster boot but since there is smaller capacity , therefore installation of OS dependednt programs may be restricted.

 

If you then prefer to have Windows on your SSD then you may have to call back technical support for reimaging and have them noted that boot image should be on the SSD as how you originally had before if such was the case and your preference. 

 

Hope this help answer your query.

 

Regards



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Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 323
Message 3 of 17

Re: Y700 returned from warranty complaint but...

I'd agree that's a mistake (unless the SSD was the cause of BSODs). Other than that reason, definitely the SSD should have the OS given that it is 120GB in size.

 

What can you do -

 

1) Call the Lenovo service center again and ask that they install it on the SSD.

OR

2) DIY -

a. Create a backup disk/USB of the Lenovo One Key Recovery.

b. If you have Windows 10, then make sure you are logged into a microsoft account on the machine and windows is updated to latest version. Check that windows is activated in the Settings > Update menu.

c. Now, go to https://www.microsoft.com/en-us/download/windows-usb-dvd-download-tool , download the tool and create a bootable windows 10 USB

d. Restart laptop, go into BIOS and modify 'Boot from USB - Enable'. Save and exit. Shutdown.

e. Insert USB and start laptop. Once into boot menu of the USB, install windows 10 on the SSD.

(This is the tricky part - Mostly when installing on SSD, I say that disconnect the original HDD physically or atleast format it and/or make it Unallocated space. If you need to know ?Why? then let me know)

f. Ignore Windows key entering screens (whenever it is shown).

g. Once windows is installed, Login to microsoft account, update windows, install drivers (if needed).

h. After update, restart and check in Settings > Update menu and Windows should be activated.

i. Wipe off the C: and D: AFTER the windows installation is complete.

 

Let me know if you need help with any of those steps.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
twixcz
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Posts: 28
Registered: ‎02-18-2017
Location: CZ
Views: 295
Message 4 of 17

Re: Y700 returned from warranty complaint but...

Ok thx Smiley Happy

 

so i did everything what you advice me and win10 is on SSD now.

That´s perfect.

 

BUT another problem I have.

GeForce gtx 960m give me code 43, but only sometimes, most frequently after cold reboot or opening the lid.

And lenovo support hotline send me this: 

 

https://www.drivereasy.com/knowledge/solved-nvidia-code-43-windows-has-stopped-this-device-because-i...

 

 

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 293
Message 5 of 17

Re: Y700 returned from warranty complaint but...

Great.

So yes, try following those steps. I would say you should clean up the old drivers (uninstall everything in Programs & Features), unistall the GPU from Device Manager (if still there), reboot, download latest drivers from NVIDIA website and install fresh.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
twixcz
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Posts: 28
Registered: ‎02-18-2017
Location: CZ
Views: 288
Message 6 of 17

Re: Y700 returned from warranty complaint but...

and that´s my another question.

Drivers from nvidia OR lenovo support page? 

 

What´s better? Thx

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 282
Message 7 of 17

Re: Y700 returned from warranty complaint but...

Install from Lenovo first, these are stable and old.

 

If that works, then you can think about upgrading to latest ones. I usually research if the latest drivers are stable by going to reddit or google search.

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.
twixcz
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Posts: 28
Registered: ‎02-18-2017
Location: CZ
Views: 271
Message 8 of 17

Re: Y700 returned from warranty complaint but...

ok.. code 43 is gone a and now I getting igdkmd64.sys SYSTEM_SERVICE_EXCEPTION bluecreen Smiley Sad 

twixcz
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Posts: 28
Registered: ‎02-18-2017
Location: CZ
Views: 258
Message 9 of 17

Re: Y700 returned from warranty complaint but...

And this is what happened after I open the lid. This problem i have since buying.

 

https://www.youtube.com/watch?v=UWatdvjFR2g

 

what do you think? 

Guru
Posts: 3,429
Registered: ‎04-02-2014
Location: MX
Views: 241
Message 10 of 17

Re: Y700 returned from warranty complaint but...

Well, could be an issue with power management and the way sleep is being handled.

 

Does this also happen when you shutdown and start again? (Not HIbernate)

---------------------------------
Current System - Lenovo Y720
Y720 REVIEW - Youtube Link (Opens in New Tab)
If your experience was good today, please feel free to give KUDOS. It Ain't Over, 'til it's over.

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