Welcome to our peer-to-peer forums, where owners help owners. Need help now? Visit eSupport here.

English Community

Gaming – Lenovo LegionGaming Laptops
All Forum Topics
Options

2 Posts

02-07-2018

Poland

11 Signins

126 Page Views

  • Posts: 2
  • Registered: ‎02-07-2018
  • Location: Poland
  • Views: 126
  • Message 1 of 2

Y720 Crashes under Heavy Load

2018-02-07, 18:22 PM

Hi,

 

I bought my Y720 about 2 months ago and added Samsung 960 EVO 500GB m.2 NVMe SSD.

Recently I updated BIOS to the 4GCN34WW verison.

Since then my Laptop crashes every time it's under heavy load ( StressTest on RealBench, Game on High settings, sometimes during Defender scans, etc. )

Usually I get the famous (or rather INfamous) Blue Screen of Death, but sometimes I get the Orange Screen of Death ( I was not aware it exists until I got it ). In really rare cases I don't get any SoD and instead the PC freezes, screen goes dark and strange pixelated squares appear, the sound is also glitched ( last few sounds play in a loop ). When this happens I have to turn of the computer manualy ( holding the power button ).

In most of those cases no error is reported on the Reliability monitor ( exept the one about the Os being closed inproperly ).

Sometimes the Hardware Error shows up ( LiveKernelEvent, code: 190 ).

 

I have all latest drivers and updates installed. I tried reinstalling Windows, checked RAM, ran chkdsk and scanned for malware (both Online and Offline).

 

I can't play games on my gaming laptop and I have no idea how to fix this.

Reply
Answer
Options

639 Posts

12-30-2017

Poland

1429 Signins

16309 Page Views

  • Posts: 639
  • Registered: ‎12-30-2017
  • Location: Poland
  • Views: 16309

Re: Y720 Crashes under Heavy Load

2018-02-07, 22:05 PM

Some time ago, I've saw something simillar on other laptop. Artifacts on screens during high load indicates motherboard/GPU hardware problem - probably cold solders. Please contact seller/service center and request motherboard replacement. Please backup all your important data as soon as possible.

------
...
Reply

Replies(1)
Answer
Options

639 Posts

12-30-2017

Poland

1429 Signins

16309 Page Views

  • Posts: 639
  • Registered: ‎12-30-2017
  • Location: Poland
  • Views: 16309
  • Message 2 of 2

Re: Y720 Crashes under Heavy Load

2018-02-07, 22:05 PM

Some time ago, I've saw something simillar on other laptop. Artifacts on screens during high load indicates motherboard/GPU hardware problem - probably cold solders. Please contact seller/service center and request motherboard replacement. Please backup all your important data as soon as possible.

------
...

0 person found this solution to be helpful.

This helped me too

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete

X

No, I don’t want to share ideas Yes, I agree to these terms

Most Liked Authors

(Last 7 days)

View All