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2 Posts

09-08-2017

United States of America

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Y720 Dolby Atmos can't install

2017-09-08, 22:59 PM

I recently purchased my Y720 laptop and wanted to check out the Dolby Atmos capability. I also bought a fresh NVMe SSD to act as my boot drive (my config didn't come with one). After installing the SSD, I did a clean install of Windows on that particular drive, and wiped the HDD that came with the laptop. After that wipe, I reinstalled the necessary Lenovo drivers (chipset, audio, etc.) but can't seem to reinstall the Dolby Atmos app from C:\DRIVERS\Audio Driver\Source\DAX3\x64. Whenever I attempt it, it prompts with an error stating "Both Dolby Atmos driver and API need to be installed". The Lenovo audio driver contains what I think are the necessary Dolby Atmos drivers (in C:\DRIVERS\Audio Driver\Source\WIN64), so am I just missing this API, or is there a separate set of drivers I need to install? Any help is much appreciated!

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54 Posts

09-07-2017

Romania

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Re: Y720 Dolby Atmos can't install

2017-09-09, 0:19 AM
Hi nataliodejuarez!

First thing first, did you install every update from Lenovo Support Website? They provide a lot of drivers there (19 in total where I can see, 18 without BIOS Update).

You can check if Dolby Atmos is enabled in Playback Devices -> Speakers -> Right Click and there should be a tab named Dolby or Dolby Atmos (separated from Spatial Sound which does have Dolby Atmos too but redirects you to Dolby Access from Windows Store). If it's enabled, then you don'y have to worry. Try using a video demo on YouTube to test your Dolby Atmos (since I'm an audiophile, I was excited by Dolby Atmos on my Y720 so I tested it on a video with Atmos. It is really a big difference and it sounds awesome). You can test it firstly off and then on to see if there are any differences. If it is, then it must be working.

Cheers!
Wanna talk about an issue? Message me and we will see if we can solve it in some fast way without damaging anything!

Troubleshoting a problem is better than living with it. Nothing cannot be solved unless it's destroyed with a hammer or flamethrower. XD
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54 Posts

09-07-2017

Romania

76 Signins

1060 Page Views

  • Posts: 54
  • Registered: ‎09-07-2017
  • Location: Romania
  • Views: 1060
  • Message 2 of 7

Re: Y720 Dolby Atmos can't install

2017-09-09, 0:19 AM
Hi nataliodejuarez!

First thing first, did you install every update from Lenovo Support Website? They provide a lot of drivers there (19 in total where I can see, 18 without BIOS Update).

You can check if Dolby Atmos is enabled in Playback Devices -> Speakers -> Right Click and there should be a tab named Dolby or Dolby Atmos (separated from Spatial Sound which does have Dolby Atmos too but redirects you to Dolby Access from Windows Store). If it's enabled, then you don'y have to worry. Try using a video demo on YouTube to test your Dolby Atmos (since I'm an audiophile, I was excited by Dolby Atmos on my Y720 so I tested it on a video with Atmos. It is really a big difference and it sounds awesome). You can test it firstly off and then on to see if there are any differences. If it is, then it must be working.

Cheers!
Wanna talk about an issue? Message me and we will see if we can solve it in some fast way without damaging anything!

Troubleshoting a problem is better than living with it. Nothing cannot be solved unless it's destroyed with a hammer or flamethrower. XD

0 person found this solution to be helpful.

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1 Posts

06-19-2018

United States of America

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Re: Y720 Dolby Atmos can't install

2018-07-01, 6:06 AM

I had to do a clean install of windows and i know that dolby atmos is installed but i want the app. I like to personally set my sound per app or do it by the equalizer. How do I get the atmos app back. I think I paid for it.

 

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9 Posts

06-15-2015

India

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Re: Y720 Dolby Atmos can't install

2019-10-05, 3:49 AM

I solved installing https://support.lenovo.com/bg/en/downloads/ds121507

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9 Posts

06-15-2015

India

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  • Message 5 of 7

Re: Y720 Dolby Atmos can't install

2019-10-05, 3:50 AM
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1 Posts

04-02-2021

Brazil

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Re:Y720 Dolby Atmos can't install

2021-04-02, 14:27 PM

Tks Bro!! Love you man hahhahah

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5 Posts

03-10-2021

American Samoa

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  • Message 7 of 7

Re:Y720 Dolby Atmos can't install

2021-04-10, 6:41 AM

After installing the driver from the link nothing happened . Dolby atmos did not get installed.Pls help me

 

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