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6 Posts

10-27-2018

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Y730 RGB Lighting Issues

2018-10-27, 2:20 AM

So I just received my new Legion Y730 17" yesterday.  I'm having issues with the customizable RGB lighting (keyboard, vents, logo).

 

I called support tonight and they refused to help me solve it unless I paid $70 for help.  We pretty much got into over the phone because the way I see it, they want me to pay to resolve an issue with a feature that comes with the product and they insist that because it's a "customer preference" to change the colors that I have to pay for support.  I could see if it wasn't an advertised feature of the laptop, but they boast the customizability of it.  It's been a long time since I've been so disappointed with customer support.

 

I've gotten the lights to change to Red once the laptop is started.  My problem is that during the start up process the keyboard, logo and vents all light up blue.  Anyone know how to change those to Red during start up?  I'd like it all to match from the time it lights up.

 

Thanks in advance!  I really appreciate it.

Calvin

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45 Posts

09-28-2018

United States of America

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Re: Y730 RGB Lighting Issues

2018-10-28, 12:28 PM

You need to download the Corsair iCue software to manipulate the lighting effects. 

 

https://www.corsair.com/us/en/icue

 

Please send me $69.99 

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6 Posts

10-27-2018

United States of America

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Re: Y730 RGB Lighting Issues

2018-10-28, 19:13 PM

I have iCue.  I was able to get the LED color changed for when it's up and running, but I can't future out how to get the LED color changed during start up.

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964 Posts

01-04-2018

United States of America

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Re: Y730 RGB Lighting Issues

2018-10-30, 7:55 AM
Did you call Lenovo Tech Support? They wouldn't ever charge money for help - you may have called scammers.
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6 Posts

10-27-2018

United States of America

4 Signins

37 Page Views

  • Posts: 6
  • Registered: ‎10-27-2018
  • Location: United States of America
  • Views: 37
  • Message 5 of 5

Re: Y730 RGB Lighting Issues

2018-10-30, 10:19 AM

Yes, got the number directly from the website.

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