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1 Posts

03-29-2021

United States of America

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Legion Y740-15IRHg laptop exploded

2021-03-29, 22:30 PM

So back in January of this year my Lenovo Y740-15IRHg suddenly stopped working for seemingly no reason. After it shut off I noticed a burning smell and decided to open it up. Turns out a capacitor or something on the motherboard had exploded and left a nice mess behind. I was surprised because I always took good care of the machine. I made sure the vents had proper clearance for good airflow during heavy load, and never overclocked any of the hardware.

 

It just doesn't seem right. I spent a lot on this machine only for part of it to literally explode 1 1/2 years after I bought it. Pretty sure it should last longer than that. To top it all off, I can't access the nvme drive's contents in any other OS because it uses some kind of Intel interface protocol that prevents that. So, I can't retrieve my data.

 

Unfortunately for me, my 1-year warranty expired last August. I had read on a forum that someone suggested taking it to Best Buy's Geek Squad. So I did, paid $80 for it to be shipped to a service center, only to get a call from them saying it would cost $1600 for them to replace the motherboard (which is more than I paid for the entire laptop). I declined, and they sent it back.

 

Which brings us to my current predicament, and my questions. Should I get an extended warranty, and will Lenovo be able to fix it if I do that? Or should I send it to a local service center? Is it going to be incredibly expensive? Is there something else I can do?

 

I would appreciate any help on this matter.

 

Also, I attached a picture of the damage.

IMG_20210205_201837.jpg
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4173 Posts

12-13-2016

United States of America

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Re:Legion Y740-15IRHg laptop exploded

2021-03-29, 23:41 PM

Welcome to the Community

 

Sorry to tell you, you can't extend a warranty after it's expired. Your best bet is to either have a service center replace it, or find a motherboard online, somewhere, and attempt it, yourself. 

 

In the future, no matter the brand, always get an extended warranty when offered by the manufacturer. Also get damage protection if it's available. 

 

Doc


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418 Posts

11-29-2019

France

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Legion Y740-15IRHg laptop exploded

2021-03-30, 7:50 AM
Unfortunately for you, it is recommended that you buy the motherboard yourself and replace it, which can cost less.
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23 Posts

06-04-2021

India

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Legion Y740-15IRHg laptop exploded

2021-06-04, 6:59 AM
Don't expect much from their support. You only end up wasting more money than before. I'm also having a premium warranty. Although, the Lenovo claims the Next Business Day repairs, they never even confirm anything. Simply, they have your money and now they don't care at all. Stay away from these guys.
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