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cayal55
What's DOS?
Posts: 1
Registered: ‎11-29-2015
Location: USA
Views: 8,107
Message 1 of 22

ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

Hi, I just bought a brand new Lenovo ideapad Y700 and when I ran the hardware scan, everything passed except for the mathematical operations test for my Intel(R) HD Graphics 530 video card, which resulted in a failure of the hardware scan and a result code of WVC007002-UK7W7N.

 

What should I try to fix this issue?

Ysmalari
Punch Card
Posts: 6
Registered: ‎11-28-2015
Location: UK
Views: 7,989
Message 2 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

Hi,

 

I got this too with my Y700, it's down to the VGA driver rather than the hardware but it shouldn't affect any functonality so no need to worry about it. Hopefully Lenovo will issue a new driver soon to resolve it

 

If you don't want to wait I managed to solve it by installing the most recent driver from the Intel website, please note you won't be able to run this from the .exe download, you'll need to download the zip file, extract it, and then install the driver from device manager.

captds9e
Paper Tape
Posts: 3
Registered: ‎11-27-2015
Location: ny
Views: 7,976
Message 3 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

Go to device manager,select intel graphics, open properties and do scan for updated driver.

inceptus
Paper Tape
Posts: 2
Registered: ‎12-03-2015
Location: United States
Views: 7,902
Message 4 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

I fixed it as the others above have done. Full instructions:

 

Go to https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40-.

Download the 64-bit zip file and extract it.

 

(Taken from the Intel installation readme)

1. Click "Start", right-click "Computer", and click "Properties".

2. Click "Device Manager" on the left.

3. In the "User Account Control" window, click "Yes".

IF UPDATING DRIVER GO TO STEP 5

4. Double-click "Video Controller (VGA Compatible)" if present under
"Other Devices". (Go to step 6).

5. Expand "Display adapters" and double-click the graphics controller.

6. In the "Driver" tab, click "Update Driver". (Letting Windows search automatically for the driver will not work - it will say you already have the latest driver.)

7. Click "Browse my computer for driver software".

8. Click "Let me pick from a list of device drivers on my computer". (This is the second option - the browse folder option on this screen will not work.)
9. Click "Have Disk..." and click "Browse".

10. Browse to the directory where you unzipped the file you
downloaded, click the "Graphics" folder, and select the
"igdlh.INF" file. Click "Open".

11. Click "OK" and click "Next". The operating system will install
the driver.
12. Click "Close" and click "Yes" to reboot. The driver should now
be loaded.

 

I didn't need to reboot. You'll see the screen go blank for a second, and it will display again. Run the hardware scan on the Intel graphics card again and it should pass.

captds9e
Paper Tape
Posts: 3
Registered: ‎11-27-2015
Location: ny
Views: 7,894
Message 5 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

The nvidia drivers or the Intel video drivers? They are different things.

inceptus
Paper Tape
Posts: 2
Registered: ‎12-03-2015
Location: United States
Views: 7,888
Message 6 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

Intel. Edited my post as I was doing it wrong in step 8. Note that both doing it the wrong way (updating by folder), or using the Intel Driver Update Utility will falsely tell you that you are already using the latest driver.

The failed test bothered me because I just got the laptop last night, and after initial bootup I got a Windows error saying the Intel graphics driver failed to load, and an image on the Lenovo website was glitched out.

Since you mentioned it, I had to download and update GeForce Experience because the shipped version couldn't connect to NVIDIA to download the latest game ready driver.

captds9e
Paper Tape
Posts: 3
Registered: ‎11-27-2015
Location: ny
Views: 7,876
Message 7 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

Yep same exact thing happened to me when I got it a week ago. I download the nvidia driver off their site, now the software works fine, must be a Windows 10 thing. 

girl_inflames
What's DOS?
Posts: 1
Registered: ‎12-07-2015
Location: Arizona
Views: 7,783
Message 8 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

I'm having these exact problems, actually. I just got mine today. I'll give the websites a shot and see if going from there fixes the issues.

Mirumir
Punch Card
Posts: 22
Registered: ‎07-28-2015
Location: Israel
Views: 7,436
Message 9 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

I have this problem.This is critical? Problems with graphics only in Microsoft Edge,screen/display flashes or blinks intermittantly.

Y700-15ISK i7-6700HQ RAM 16GB GTX 960M 4GB LITEON CV1-8B512
Display: 15.6" UHD LED Windows 10 x64
morrischen5
What's DOS?
Posts: 2
Registered: ‎12-25-2015
Location: United States
Views: 7,228
Message 10 of 22

Re: ideapad Y700 Hardware scan fail, Result code: WVC007002-UK7W7N

What is the name of their hardware scanning software?

 

I tried Lenovo Solutions and Lenovo Diagonistics... can't seem to find. thank you!!

 

And yes, I am having this Mathematical Operations Error with my new Lenovo Ideapad Y700 too!

 

Also I notice there is a video lag when I connect my HDMI to my 40'' vizio hdtv. I hope this patch resolves it

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