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06-09-2021

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legion 5 Pro camera not working

2021-06-09, 14:03 PM

i just received it last night. had it working then it froze, colors went haywire, and is not working. cant recover.

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3108 Posts

04-23-2019

United States of America

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Re:legion 5 Pro camera not working

2021-06-09, 16:32 PM

Hello @Whoadude,

 

Welcome to the Community Forums.

 

Are you still experiencing the issue with the camera now?

Kindly try updating the drivers for the camera from the support site.

You can download it using this link (please note that you may have to enter your serial number in order to get the right file): https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/legion-series/legion-5-pro-16ach6/downloads/driver-list/component?name=Camera%20and%20Card%20Reader


Hope this helps.
Regards,
Jack_Lenovo1



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2 Posts

06-09-2021

United States of America

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15 Page Views

  • Posts: 2
  • Registered: ‎06-09-2021
  • Location: United States of America
  • Views: 15
  • Message 3 of 4

Re:legion 5 Pro camera not working

2021-06-09, 16:42 PM

thank you for the reply.

 

after trying everything last night....til i was blue in the face, i contacted support this am.

fully under warranty...literally 6 hrs old.

 

camera deemed defective. parts on way to replace w tech support onsite.

 

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3108 Posts

04-23-2019

United States of America

588 Signins

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  • Registered: ‎04-23-2019
  • Location: United States of America
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Re:legion 5 Pro camera not working

2021-06-10, 19:54 PM

Hello @Whoadude,

 

Thanks for the update.

 

Glad you were already assisted by service.

If you have any other questions about your machine don't hesitate to post again.

 

Regards,

Jack_Lenovo1



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