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ka7
Blue Screen Again
Posts: 3
Registered: ‎09-15-2016
Location: US
Views: 1,379
Message 1 of 8

lenovo y700 15isk battery problem (only work with ac)

its been almost 2-3 month ive purchased i was expecting a perfect laptop with this price and specifications but i faced a lot of little and big problems like sound.. color accuraty and now my device will turn off immidely when i unplug the charger and wont turn on without itSmiley Sad in battery bar says 91% and charging but it stuck at 91 for 2 days. when its turned of and plugged in i can see the battery light is on

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,346
Message 2 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

Hi there, Ka    -

 

Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Try the below steps:

 

1)     Completely shut down the machine.

2)     Remove the Battery.

3)     Remove the Charger / AC Adaptor.

4)     Press and Hold on the Power Button for 20 continues Seconds.

5)     Connect the Charger / AC Adaptor.

6)     Press and Hold on the Power Button for 10 continues Seconds.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

ka7
Blue Screen Again
Posts: 3
Registered: ‎09-15-2016
Location: US
Views: 1,342
Message 3 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

its non removable battery
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 1,334
Message 4 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

Once you unplug the power adapter it shutdown, if this is the scenario the issue is with battery.

You can try reconnecting the battery and check if it charges normally.

 

If the battery does not charge and give battery backup then battery need to replaced.

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

ka7
Blue Screen Again
Posts: 3
Registered: ‎09-15-2016
Location: US
Views: 1,301
Message 5 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

common guys any other advises? Smiley Sad
doro708
What's DOS?
Posts: 1
Registered: ‎10-19-2016
Location: GB
Views: 984
Message 6 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

Hi, 

 

I have the same problem with  my laptop among other issues and i have been told to send it back to Lenovo as it still has warranty but for this i had to open a case with them .

All my issues started after Windows 10 Update at version 1607 , keyboard lag , laptop works only on AC and driver issues. 

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Simon421
What's DOS?
Posts: 1
Registered: ‎01-11-2019
Location: MY
Views: 149
Message 7 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

I have the same problem too, but my lenovo y700 isk15 only can be turn on if the battery is withdrawed. If the battery is connected it cannot turn on and even the ac adapter is connected too also cannot turn on may i know why? is the battery. spoilt or other thing else?

ttking885
Fanfold Paper
Posts: 13
Registered: ‎12-24-2018
Location: US
Views: 141
Message 8 of 8

Re: lenovo y700 15isk battery problem (only work with ac)

DOWNLOAD "LENOVO DIAGNOSTICS TOOL" AND RUN THE CUSTOM TEST ON THE BATTERY.. RUN THE DISCHARGE AND CHARGE TEST.  MY Y530 BATTERY DIED AFTER 11 DAYS. 

 

VANTAGE SAYS POOR BATTERY BUT DOES NOT GIVE EXPLANATION

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