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23 Posts

06-04-2021

India

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  • Message 21 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-04, 8:25 AM
I tested a few gpu drivers. Now I'm using the old gpu. The flickering often happens after I startup my laptop. But I found a weird fix: The flickering goes away after disabling and reenabling the gpu driver. This confirms that gpu drivers are causing the flickering. I've also checked that there is no flickering on the BIOS or boot manager screen. It only happens while using windows. I've fixed the keyboard flickering by using firmware files that turn off the spiral light effect in keyboard and also uninstalled iCue fully.
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10 Posts

12-25-2020

Spain

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  • Message 22 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 7:47 AM

What I found the weirdest is that my laptop worked perfectly, except for those annoying glitches that'd happen especially after bringing back the computer from rest mode...yet after a month of having it sent to the repairing center, making use of the warranty, they  told me they were waiting for a new screen and a new motherboard...

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23 Posts

06-04-2021

India

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  • Message 23 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 8:01 AM
How long have you been waiting? Did the technician visit your site? Let me know. I'm also having warranty. But it's going to expire in the next 4 days. Their support staff has stopped attending my calls even though I've told them everything and they also have the proof of the issues in images and videos. Their support people even cut my call 3 times blatantly.
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10 Posts

12-25-2020

Spain

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  • Message 24 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 8:22 AM
Oh man I'm sorry for that. I know how fricking frustrating it is... My whole communication with them was via chat (from your account panel), and from a point on, via e-mail. They ended up offering me a reimbursement which I took, because after the first estimated date they gave me, -which was longer than a month-, they told me that it would take longer, and they didn't know how much longer because the whole process was dependent on them receiving the pieces they needed to start the repairing. So I basically lost almost two months of valuable time and work waiting to get my computer repaired and sent back...and it never happened. So I strongly recommend you to use the warranty, demand to have them pick your device. And from then on, arm yourself with a loooot of patience...because their stupid policy satates that a month has to go by before your case can be escalated, in case the reparing takes longer than said month.
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23 Posts

06-04-2021

India

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  • Message 25 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 9:00 AM
I do work from home. So I can't afford to give them my device for this long. Also, my warranty is going to expire in the next 4 days. I hope the technician visits and repair it onsite as they promise under their premium care warranty. They took 6 months to deliver the laptop after purchase, so I don't have any patience left in me. Anyway, have you got your laptop back?
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10 Posts

12-25-2020

Spain

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  • Message 26 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 9:19 AM

I know what you mean, mine took 4 months to arrive when I bought it. The longest 4 months of my life. 6 seem crazy! The things one does for love...hehe. 

No, I took the reimbursement, sadly...I couln't keep wating, it was just too much time.

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23 Posts

06-04-2021

India

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  • Message 27 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 9:56 AM
You mean, you kept the laptop? Or you just asked for refund after you recieved the laptop? I didn't get what you did here exactly. Could you please elaborate? They just called me that they will send an engineer to check the issue and repair. But I still don't trust these guys. Hope they do as they say.
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10 Posts

12-25-2020

Spain

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  • Message 28 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-05, 10:00 AM

Sorry, my English is just waking up this morning it seems.

I mean THEY kept the laptop, and gave me my money back. I wasn't willing to wait to get my computer back probably in July...or who knows if even later. 

I hope those guys can fix your computer in situ...but I mean, I had the same problem and they were waiting to get a new motherboard to repair it??? Either they did something wrong or the problem is actually that serious.

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23 Posts

06-04-2021

India

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  • Message 29 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-06, 9:22 AM
That's scary. I'm asking the support agent to send a technician to fix my laptop by replacing the parts. I hope he doesn't create more problems. Plus, my warranty is expiring in next 2 days. I don't know what will they do after that.
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8 Posts

03-25-2021

Denmark

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  • Message 30 of 36

Re:lenovo y740 screen flickering after driver update

2021-06-06, 9:29 AM

In Denmark there is a new 2 year warrenty on the replaced part. Don't know if it's the same where you live. But it should be the same in all the EU. 

 

And if the repair didn't fix your problem, they still need to fix it, even though your warrenty expired, because you had the problem, and told them about it, before it expired

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