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tombatalla
Paper Tape
Posts: 1
Registered: ‎06-24-2016
Location: US
Views: 927
Message 1 of 7

y700 Touch Screen not working after upgrade to Windows 10 pro

Hello,

 

My Laptop came with Windows 10 Home. I upgraded it to Windows 10 pro, but now the touch screen doesn't work.

 

Can anyone help? I've searched google and called Lenovo support, no luck.

 

 

Thanks!

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 851
Message 2 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

Hi there, Tomb-


Thank you for writing in to the Lenovo Forum - happy to have you here today.

 

Press Windows+X.

- Select Device Manager.

- Find the Touchscreen driver under Mice and Other Pointing Devices>USB Touchscreen Controller (A111).  You're going to uninstall this and check the box that says "Delete the driver software for this device".  Don't worry, it won't blow up your computer.

- Restart your computer.

- Re-open the Device Manager, and confirm that the Touchscreen is now listed under Human Interface Devices.  Your issue should be resolved!

 

Update us how it goes.

 

 

 

 

 

Regards,

 

Tap that Kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 819
Message 3 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

Tomb, did the issue get resolved?

 

Update us how it goes.

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

MostHated
Paper Tape
Posts: 3
Registered: ‎08-30-2016
Location: US
Views: 737
Message 4 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

That doesn't work...
Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 722
Message 5 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

Does touchscreen stop working immediately after upgrading to windows 10? You could use the System Restore feature to get your computer back the time when it worked.

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

MostHated
Paper Tape
Posts: 3
Registered: ‎08-30-2016
Location: US
Views: 710
Message 6 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

Ive already done a system restore, I've called tech support (which felt like they were just reading from a screen), and I have done a Factory Reset. None have solved the problem. Also when I do a Scan in the Solution Center, it fails in the Video section under the Mathematical part. Idk if that's bald info or not, but thought it might be helpful as well. Oh, and also I looked in the Drive Manager or whateva is called and 1 of the USB drives has something wrong with it. 

Just in case you need this info too, here it is:

Lenovo Y700 Touch-15ISK Laptop (ideapad)

MTM: 80NW

SN: *******

 

Mod's Edit: Serial number removed from public view to protect owner from its unwanted use.

 

 

 

Retired Support Specialist
Posts: 3,772
Registered: ‎12-24-2015
Location: IN
Views: 703
Message 7 of 7

Re: y700 Touch Screen not working after upgrade to Windows 10 pro

It can be difficult when something that is important to you does not work as expected. We are here to help you fix the issue. So could you please paste the screenshots of that mathematical error you are getting & device manager USB driver error for further validation?

 

Update us how it goes.

 

 

 

 

Regards,

 

Tap that kudos button if I helped 
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! 

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