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NunoLuz
Blue Screen Again
Posts: 30
Registered: ‎08-01-2011
Location: London
Views: 206
Message 1 of 1

2015 Yoga 14 Terrible customer service 2 Months in depot for repair

Hi, I've been using Thinkpad machines for over 6 years now and have had to use the internationl warrany services before without any issue on machines from the US, UK, Germany and Portugal.

 

This time I had a 2015 Yoga 14 which had from the start an issue with the hinges.

When contacting the customer service they said that it would cost £200 to repair a faulty hinge!

Then I contacted Lenovo on Facebook and they arranged me a repair.

 

The laptop has been since May 9 in repair with no estimated repair date and now they have stopped answering my emails.

 

I have been for almost two months without my working machine when it was supposed to take 7 days!!

 

This is unaceptable that its happening to the brand that used to have the best customer service and support, and I will definetly never buy or recommend a Thinkpad Yoga ever.

 

Does anyone have any suggestion on what to do when this happens?

 

Thank you

 

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