07-04-2016 02:32 AM
Hi, I've been using Thinkpad machines for over 6 years now and have had to use the internationl warrany services before without any issue on machines from the US, UK, Germany and Portugal.
This time I had a 2015 Yoga 14 which had from the start an issue with the hinges.
When contacting the customer service they said that it would cost £200 to repair a faulty hinge!
Then I contacted Lenovo on Facebook and they arranged me a repair.
The laptop has been since May 9 in repair with no estimated repair date and now they have stopped answering my emails.
I have been for almost two months without my working machine when it was supposed to take 7 days!!
This is unaceptable that its happening to the brand that used to have the best customer service and support, and I will definetly never buy or recommend a Thinkpad Yoga ever.
Does anyone have any suggestion on what to do when this happens?