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caprojo
Blue Screen Again
Posts: 3
Registered: ‎01-14-2018
Location: US
Views: 233
Message 1 of 3

730 USB-C HDMI out not working

Doesn't work - brand new Yoga 730.  Not a drive issue - hardware. And Lenovo keeps dancing - twice in the last two weeks this excuse:  "I can't look up your record our systems are down for maintenance for 24-48 hours"  "We will call you back today to schedule repair"  no call backs- "parts will be in after Cmas" - still not done - then shipped to the wrong city!  7 calls into this - commitments to call back that never happen, service people that are supposed to fix the problem in the wrong city and because they are contractors (WorldService) they just blaim Lenovo. And I have onsite service! My 4th Lenovo in the last 12 years: X200, x220, Yoga 2 Pro and the 730 - love the hardware, the service used to be exceptional (even after IBM sold) but will be my last after this poor service.

 

Sr Support Specialist
Posts: 8,368
Registered: ‎11-30-2015
Location: PH
Views: 159
Message 2 of 3

Re: 730 USB-C HDMI out not working

Hi caprojo,

 

Welcome to the Community Forums.

 

Sorry to read your experience.

 

I behalf of the Community Forums, I would like to extend assistance to investigate on the matter. I will send you a private message (orange balloon on top next to your profile under messages) that you can reply back with some personal information.

 

Hope to read from you soon.

 

Regards



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caprojo
Blue Screen Again
Posts: 3
Registered: ‎01-14-2018
Location: US
Views: 74
Message 3 of 3

Re: 730 USB-C HDMI out not working

Thanks very much - your help in speeding the parts would be great - the local tech in Sacramento who fixed my USB issue was great to respond, even took time on a Saturday. 

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