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besson
Paper Tape
Posts: 2
Registered: ‎05-10-2017
Location: RU
Views: 483
Message 1 of 3

A factory defect - Yoga 700-11ISK Laptop (ideapad). Screen is flickers.

Dear, Lenovo support

I have a trouble with my New Yoga 700-11ISK
I bought this laptop on eBay but living in Russia. At the first switch on of this laptop  I detect a screen flickers. But screen has not scratches or defects. Absolutly new laptop.

My laptop has a limited  internationall warranty and it can not been repair in Russia.

 

Serial number is ********
Warranty will end after 180 days.

How you can help me ? A local Lenovo Service Centre does not want accept my laptop for limited warranty. Because it violate your warranty terms.

1) Can you accept my laptopin USA by postal service for warranty ?
2) Who should pay postal fees ?

Please, help me resolve my problem. Laptop absolutely new. I opened laptop 2 times and it packed back into the box.

I want repair your product and use a factory warranty for USA. Because I paid full amount for it. Or I'll want send back to you your product because it has a factory defects.

Thanks for your attention.

 

Moderator note: serial number removed for member's protection.

Administrator
Administrator
Posts: 6,477
Registered: ‎09-03-2014
Location: SK
Views: 397
Message 2 of 3

Re: A factory defect - Yoga 700-11ISK Laptop (ideapad). Screen is flickers.

Hello besson, welcome to the Community,

 

Just a thought here.  You may actually not require service; which graphics driver do you have installed and is your BIOS at the latest level?  The following thread might be relevant to your situation.

https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Lenovo-Yoga-700-11ISK-80QE-screen-flicker-...

Link to driver support site for Yoga 700 11ISK
http://pcsupport.lenovo.com/sk/en/products/laptops-and-netbooks/yoga-series/yoga-700-11isk/downloads

Andy


English Community Leader


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besson
Paper Tape
Posts: 2
Registered: ‎05-10-2017
Location: RU
Views: 379
Message 3 of 3

Re: A factory defect - Yoga 700-11ISK Laptop (ideapad). Screen is flickers.

I updated all recommended software on your url. No difference. Problem not resolved. Thanks for try to help me.
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