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4 Posts

09-14-2021

Philippines

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Already plugged in but still using its battery while gaming

2021-09-14, 23:00 PM

I just purchased a Legion 5 2021 - 15ACH6 (Ryzen 5 5600H, RTX 3050ti), Here's the problem. Battery on conservation mode on, Performance mode on, also plugged-in in wall socket after 1 or 2 hours of gaming (Dota 2 V or any game), while it's plugged in, laptop stops being connected to power and starts using battery, even if it is connected to wall socket. And it keeps happening in any battery mode. After a couple of minutes, while I continue playing, I disconnect and reconnect to power, but it continues to disconnect after 10-15 minutes. This doesn`t happen while browsing on web. Can you help me? Thank you very much!!

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4554 Posts

04-23-2019

United States of America

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Re:Already plugged in but still using its battery while gaming

2021-09-15, 13:12 PM

Hello @Kikoloco ,

 

Welcome to the Community Forums.

 

Are you using the AC adapter that came with the machine?

The machine discharging while in heavy use often indicates that the charger may possible be unable to supply the needed power to the machine.

Hope this helps.
Regards,
Jack_Lenovo1



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4 Posts

09-14-2021

Philippines

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  • Posts: 4
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Re:Already plugged in but still using its battery while gaming

2021-09-16, 5:45 AM

Yes I'm using it (Original AC) @Jack_Lenovo1   . I bought the laptop last week. What will I do is it normal while I'm on game?

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4554 Posts

04-23-2019

United States of America

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Re:Already plugged in but still using its battery while gaming

2021-09-16, 14:11 PM

Hello @Kikoloco ,

 

Sorry for the late reply.

 

I do not have the same machine so I would not be able to confirm if this is normal behavior.

However the machine should charge up to 60 or 90% if the machine is on conservation mode then discharge slowly from there.

 

It should not really discharge slowly while being used.

Would it be possible to try updating the BIOS of the machine?

You can download it using this link (please note that you may have to enter your serial number in order to get the right file): https://pcsupport.lenovo.com/ph/en/products/laptops-and-netbooks/legion-series/legion-5-15ach6/downloads/driver-list/component?name=BIOS%2FUEFI

 

Regards,

Jack_Lenovo1

 



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4 Posts

09-14-2021

Philippines

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  • Message 5 of 8

Re:Already plugged in but still using its battery while gaming

2021-09-17, 1:55 AM

Hello @Jack_Lenovo1 I already update it since I bought it. Yeah your right sir It stops at 60% because of Conservation mode. But the problem is while I'm in game I turn on Performance mode then after a couple of minutes it will go to balance mode with its on will then it will use the battery even if it is connected to wall socket, maybe this is not normal because it already plugged in the wall socket but still my laptop uses the battery it self.

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4554 Posts

04-23-2019

United States of America

678 Signins

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  • Message 6 of 8

Re:Already plugged in but still using its battery while gaming

2021-09-17, 14:43 PM

Hello @Kikoloco ,

 

Conservation mode actually does stop the battery from charging to full then allows it to discharge.

After discharging below the allowed threshold it charges back up to 60.


Just to clarify is this the behavior you are seeing on your machine?

Because if it is it's perfectly normal for a machine on conservation mode.

 

Regards,

Jack_Lenovo1



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4 Posts

09-14-2021

Philippines

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  • Posts: 4
  • Registered: ‎09-14-2021
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  • Message 7 of 8

Re:Already plugged in but still using its battery while gaming

2021-09-18, 0:16 AM

Youre right sir but the problem here is, it is already plugged in the wall socket but my unit/laptop still using battery while in game I think it is not normal.

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4554 Posts

04-23-2019

United States of America

678 Signins

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  • Posts: 4554
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  • Views: 29765
  • Message 8 of 8

Re:Already plugged in but still using its battery while gaming

2021-09-23, 10:45 AM

Hello @Kikoloco ,

 

Sorry for the late reply.

 

Since this is the case I would suggest reaching out to service for additional help.

You can use this link for contact options: https://support.lenovo.com/us/en/supportphonelist

 

Regards,

Jack_Lenovo1



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