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What's DOS?
Posts: 2
Registered: ‎03-17-2012
Location: USA
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Are Lenovo Scratch And Dent Laptops packaged as new ?

Do they come with protective film and foam ? Is it packaged basically like a brand new Laptop ?


Are the keyboards and trackpad replaced ?


Is the OS re-installed from the previous owner ?


Does the OS have a new key or is it the exact same OS from the previous owner ?

Broadband 3G
Posts: 999
Registered: ‎01-06-2011
Location: Sacramento, CA
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Re: Are Lenovo Scratch And Dent Laptops packaged as new ?

What are you talking about exactly? If you mean the refurbished units they are remanufactured to new condition as far as I know.

Posts: 20,932
Topics: 128
Kudos: 1,266
Solutions: 1,345
Registered: ‎12-19-2008
Location: Australia, Melbourne
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Re: Are Lenovo Scratch And Dent Laptops packaged as new ?

1) They are packaged in the same manner as you would get if the laptop was new.

2) Keyboard and trackpad are not replaced unless they are defective.

3) OS is usually reinstalled, it doesn't need a new key, as the OEM image is activated with a volume license key.


Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Posts: 7,626
Kudos: 759
Solutions: 802
Registered: ‎11-23-2007
Location: USA
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Re: Are Lenovo Scratch And Dent Laptops packaged as new ?

[ Edited ]

Every single ThinkPad that I've ever received from Lenovo's outlet looked brand new, and if were not for the labels on the bottom could pass as an entirely unused item.


The OS was freshly installed on all of them as well.





In daily use: R60F, R500F, T61, T410

Collecting dust: T60

Enjoying retirement: A31p, T42p,

Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W

Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.