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5884 Posts

11-24-2007

US

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  • Message 41 of 62

Re: Are you a Happy customer?

2010-12-30, 19:57 PM

ThinkStation P700      ThinkPad X1C7

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9380 Posts

11-27-2007

SK

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  • Message 42 of 62

Re: Are you a Happy customer?

2011-01-11, 13:37 PM
Post moved to 3000 and Value line notebook board to start new thread

Andy  

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80 Posts

10-11-2010

US

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  • Message 43 of 62

Re: Are you a Happy customer?

2011-01-11, 22:13 PM

Right now I'm a very happy customer. Lenovo warranty service is great as well as their machines are even better. 

Thinkpad E570,X220,X61,T500,Yoga 700 11"
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56 Posts

01-23-2008

Silver Spring, Md

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  • Message 44 of 62

Re: Are you a Happy customer?

2011-01-12, 23:59 PM

Lenovo has been good in all respects and I worked for the major computer vendor for years. However on my last order one of the things I ordered was insurance for my t61. The order was split anf it took months to get Lenovo to allow me to make an order for insurance.

 

Renee

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10 Posts

01-14-2011

USA

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  • Message 45 of 62

Re: Are you a Happy customer?

2011-01-14, 23:51 PM

Sad to say not a bit Happy ! 

 

Hey Guys,

 

Like so many of you have noticed, unlike other companies, Lenovo has no complaints department that can actually handle your complaints.  Please give me your opinion on how to resolve my problem.

 

I placed an order on the Lenovo website on Dec 30, 2010 to take advantage of the 15percent year-end discounts.  I configure my system and submit the order only to find out that the 15% was not applied.  I immediately sent websales@lenovo.com an email telling them.  Five days pass and I have not received a reply so I sent another email to them.  Again, no response.

 

I received my order the second week of January ,2011 and I called Lenovo to ask about the 15% discount.  Here are their reasons the Representatives gave for DENYING me the discount:

 

The discount code is not valid anymore in 2011   ( even though the order was placed the  back in December 2010.)

 

They did no received any of my emails about the 15% so Lenovo cannot do anything ( even though I forwarded to the Representative my “SENT” copy with the date and time stamped of my emails showing that I did send it to them back in December).

 

I told the representative to connect me to the billing department hoping that they can make the adjustment or at least look at the invoice.  There is NOT a Billing department.!!!

 

In the end, the representative told me that I will be charge a 15% restocking fee if I return it.

 

What should I do?

 

Thanks Guys.

 

--“ I sure do missed IBM “

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4169 Posts

11-20-2007

US

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  • Message 46 of 62

Re: Are you a Happy customer?

2011-01-14, 23:51 PM

keep-calm-it-s-a-thinkpad-sm2.jpg

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Jane
nonnymouselenovoff1.gif

2015 X1 Carbon, ThinkPad Slate, T410s, X301, X200 Tablet, T60p, HP TouchPad, iPad Air 2, iPhone 5S, IdeaTab A2107A, Yoga Tablet, Yoga 3 Pro
I AM one of those crazy ThinkPad zealots!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

I am not a Lenovo employee

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13 Posts

01-15-2011

Cambridgeshire, UK

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  • Message 47 of 62

Re: Are you a Happy customer?

2011-01-16, 19:04 PM

Signing up to the forums has put me off a little in the sense that I get to see the problems people encounter, but then I ought to expect it, as forums provide secondary support (and for support centers that suck, you're going to get people in here), also I am impressed that staff on the forums seem responsive to people's problems, so I suspect, Lenovo as a company (and IBM) want to provide good support. But from reading the forum, it seems I should note: don't order directly from Lenovo, they say they'll ship 1-2 weeks for the UK, so I'm going to get it quicker from a reseller anyway (the one I might order from has next day delivery and is fairly local, so I can order it to arrive on one of my days off). Also, customer service is hit and miss, depends on your country and who you talk to. I don't think I've seen any complaints from Brits about the service centers, so should I take that as a sign that Lenovo has good support in the UK? Or will somebody here tell me that I'm madly mistaken?

 

Am I a happy customer? I'll let you know in a couple of weeks. :smileyvery-happy:

 

But hopefully I will be.

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3538 Posts

07-12-2010

Malaysia

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  • Message 48 of 62

Re: Are you a Happy customer?

2011-01-17, 3:21 AM
double post
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3538 Posts

07-12-2010

Malaysia

5065 Signins

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  • Message 49 of 62

Re: Are you a Happy customer?

2011-01-17, 3:41 AM
@Unfair_Service,

Drop me a PM with the following information needed.

Name:
Mobile:
Email:
Serial Number:
Model Type:
Date of Purchase:
Purchase invoice / ID:

//JameZ
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1220 Posts

12-24-2010

Perth, Australia

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  • Message 50 of 62

Re: Are you a Happy customer?

2011-01-17, 10:19 AM

I'm a very happy customer,

 

I have 3 ThinkPad. A T43, a R61i and a T510.

 

The only problem I had was with the R61i. the HDD died but it was remplaced without problem still under the warranty.

 

The 3 laptops are still working like a charm and never had a software issue as well.

 

__________________________________________________________________________________

Knowledge is of two kinds. We know a subject ourselves, or we know where we can find information on it.


ThinkPad T510 4313-CTO Windows 8 x64 - Intel Core i7-620M - NVIDIA NVS 3100M - 8GB RAM - 240GB SSD- Intel Centrino Ultimate-N 6300 - Gobi 2000.
ThinkPad Helix 3697-CTO Windows 8.1 x64 - Intel Core i7-3667U - Intel HD Graphics 4000 - 8GB RAM- 256GB SSD - Intel Centrino Advanced-N 6205 - Ericsson C5621gw

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