06-25-2008 03:11 AM - edited 06-29-2008 01:06 AM
Solved! Go to Solution.
06-25-2008 04:46 AM
06-25-2008 05:16 AM - edited 06-25-2008 12:43 PM
06-25-2008 10:53 AM
06-26-2008 08:49 PM - edited 07-01-2008 09:36 PM
07-01-2008 11:50 PM - edited 07-01-2008 11:50 PM
Thanks for the update. Yes, I'm aware of the other case(s).
Do I understand correctly,
you are indirectly stating that Lenovo EMEA stocks are empty?
PS: For the statistics, this case is lasting for 55 days until today.
07-15-2008 03:39 PM - edited 07-15-2008 03:47 PM
07-15-2008 08:06 PM
Thanks - glad you are finally resolved. Two months was a long time, and I really want to thank you for your patience, brand loyalty, and for keeping a cool head throughout this period of time.
To clarify, I think the IBM & Lenovo teams worked together to ensure we are stocked with and delivering the right parts. It's unfortuneate if prior escalations didn't work out in a timely fashion - we will have to take a look at that. Personally, in securing assistance for forum members here, I've found the Lenovo EMEA service and customer care teams to be some of the most responsive to work with.
I believe you had the opportunity to speak with Thomas yesterday / today.