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13 Posts

09-25-2021

United States of America

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  • Message 71 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-10, 18:30 PM

Good luck with that!  I had a case set up over 3 weeks ago and had someone call and then crickets.  

 

Is it even worth having them fix this?  Has anyone actually had this fixed and not have it just break again?

 

I guess I'm ready to eat $750 and just buy another laptop.  It really burns to spend that much and have it last 4 months!

 

Lenovo sucks!

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6 Posts

09-15-2021

Switzerland

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  • Message 72 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-10, 19:38 PM

Hey everyone, 

 

just happy to report: I just got my Laptop back and quite in time too. It took the technicians around a week to fix it and send it back and it seems nicely done, the Laptop is as good as new. 

I will hold back with praise for Lenovo a bit though until they manage to implement a good policy for this regard, it just seems **bleep** that some people are having trouble to get this thing fixed and that  there seem to be standardized mails that put the blame on the user. 

 

Still, I hope this one holds and urge everyone to complain to Lenovo when the standard response to this problem goes out. Also still a thanks to the people in the service and the technicians that made me get my Laptop back really fast, it is much appreciated. 

 

 

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8 Posts

10-09-2021

United States of America

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Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-11, 17:39 PM

Received the same template message and they marked the issue as resolved. VERY DISAPPOINTED

 

Here is the message:

 

 
Physical Damage to Lenovo PC
 
 
Dear Customer,
 
       Thank you for contacting Lenovo Warranty Support through E-Ticket. We apologize for the inconvenience you’ve experienced. Please consider reading this message as a response to your request online.
 
       Upon checking on your issue, this kind of damage is something that we can consider as physical damage or an accidental damage on the computer. The current warranty entitlement of the machine registered appears to be a standard warranty only, which means it only covers the hardware failures on the machine. When a warranty is identified to be standard, it means it does not actually cover any kind of physical or accidental damage.
 
       This damage on the PC does not void the warranty entitlement and as an option, we can still offer warranty claim and have this machine repaired; however, this is going to be a billable repair, our technicians will send the billable quotation after diagnosing the extent of damage. Furthermore, the repair will only proceed once the charges has been settled. With regards to the estimation of the price, we cannot exactly drop a specific amount as it will depend on the technicians who will be working on the computer.
 
       As a second option, you may choose to approach a local technician in your area to take a physical look on your machine then. If you want to proceed with a billable warranty service, you may directly call us at 1-877-453-6686 or request for a prioritized callback at www.lenovo.com/contact to further inform you about the repair process.
 
Regards,
 
 
Lenovo Warranty Support Team         
Contact Support Team: 1-877-453-6686        
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11981 Posts

09-04-2014

Slovakia

33121 Signins

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  • Message 74 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-12, 8:46 AM

@ Andy_Lenovo wrote:

Hello and welcome to Community,

 

I'm sorry to read you are experiencing an issue, if you disagree with the conclusions of a call center or service partner you can request you case to be escalated to a complaint; the call center can do this for you. You will need to provide your contact and the system details along with any case numbers should you have opened a case. Once opened it will be assigned to a Case Manager who will look into the detail and contact you in regard to your complaint.

 

Message 2 in this topic.

 

Hello Al_boston,

 

have you already requested a complaint be opened, please post the case number if you have? If not one of my colleagues will reach out to you to provide assistance with that process.

 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


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13161 Posts

11-30-2015

Philippines

7447 Signins

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Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-12, 18:33 PM

Hello All, 

 

Greetings.

 

Sorry to read your experience.

In behalf of the Community, I managed to extend assistance to some of the cases.

 

@JLU7955  

Please check on your email for the details regarding the repair service ticket created for you.

 

@userben  

A new service ticket was also created for your machine . 

Details on your email.

 

@tmcrose  

The team have a working repair ticket and similar email was sent out.

 

@Al_boston  

I sent out a private message here in the Community so that you can reply back with the information needed for me to extend assistance.

 

You may privately message me for any status and update as we would like to help you have things worked out.

 

Regards,

spidey101

 

 



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If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.


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13 Posts

09-25-2021

United States of America

13 Signins

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  • Posts: 13
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  • Message 76 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-13, 2:50 AM

I haven't received my email.  Will look for it.

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11981 Posts

09-04-2014

Slovakia

33121 Signins

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  • Posts: 11981
  • Registered: ‎09-04-2014
  • Location: Slovakia
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  • Message 77 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-13, 6:21 AM

@ tmcrose wrote:

I haven't received my email.  Will look for it.

 

Hello,

 

Waybill and inventory sheet were sent on October 5th to the same email address registered in your Community profile, perhaps check your spam folder? If you can't find them please let Spidey101 know and he will arrange for them to be re-sent.

 

Andy

 

Community Administrator
Lenovo eServices

Please remember to come back and mark the post that you feel solved your question as the solution, it earns the member + points 
Did you find a post helpfull? You can thank the member by awarding them a Thumbs Up
 

Please don't ask me questions by Personal Message; questions belong in the forums.


Using Browser Search to find your answers in Lenovo and Moto Community
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13 Posts

09-25-2021

United States of America

13 Signins

35 Page Views

  • Posts: 13
  • Registered: ‎09-25-2021
  • Location: United States of America
  • Views: 35
  • Message 78 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-13, 15:18 PM
Checked spam-no email from Lenovo.
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8 Posts

10-09-2021

United States of America

10 Signins

45 Page Views

  • Posts: 8
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  • Location: United States of America
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  • Message 79 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-13, 19:41 PM

I confirm that I received the message and I replied back. The message was inside "Private Message Inbox" of this forum not in my email.

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13 Posts

09-25-2021

United States of America

13 Signins

35 Page Views

  • Posts: 13
  • Registered: ‎09-25-2021
  • Location: United States of America
  • Views: 35
  • Message 80 of 147

Re:Broken Hinge on IdeaPad 5-15IIL05 Laptop - Type 81YK

2021-10-13, 20:57 PM
Spidey, After checking spam and all other folders, I can not say I received an email. Please resend
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