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ajmcello
Paper Tape
Posts: 6
Registered: ‎09-22-2016
Location: US
Views: 315
Message 1 of 5

Broken ideapad

My ideapad has been broken since I bought it. Finally sent it off for repair a couple months ago. It's been 6 weeks and Lenovo still has it. 6 weeks and no ETA on the parts. 

 

Why do I put my trust in Lenovo if I can't even get my laptop repaired in a reasonable amount of time? I can't even recommend Lenovo to anyone because of this because they SUCK. 

 

Serious. If it takes this long, you eat your losses and ship out a replacement you idiots.

 

Will never buy again.

 

Moderator note; post moved to general forum. Edited to conform with Community Guidelines (Veiled profanity)

LeeHan
What's DOS?
Posts: 1
Registered: ‎09-22-2016
Location: US
Views: 228
Message 2 of 5

Re: Broken ideapad

Why is Lenovo so slow?

ajmcello
Paper Tape
Posts: 6
Registered: ‎09-22-2016
Location: US
Views: 120
Message 3 of 5

Re: Broken ideapad

Laptop still broken and still sitting in the stupid Lenovo repair depot.

 

Laptop Has 1 year warranty. Almost 33% of the warranty was used up so far by sitting in the Lenovo Depot Repair Center.

 

Been well over 2 months, going on 3 months now that they have had it.

 

I have since purchased another NON Lenovo laptop. Will never buy Lenovo again.

 

Lenovo: You should keep this laptop and refund my money. I no longer want it.

Community Moderator
Community Moderator
Posts: 4,286
Registered: ‎11-18-2012
Location: US
Views: 102
Message 4 of 5

Re: Broken ideapad

Disrespectful post removed per Forum Rules

 

Your posting was moved to General Discussion as that is the proper venue in which to discuss service issues.



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Administrator
Administrator
Posts: 6,910
Registered: ‎09-03-2014
Location: SK
Views: 77
Message 5 of 5

Re: Broken ideapad

Hello ajmcello,

 

as the repair period has extended over that which you regard to be a reasonable amount of time you would be justified in requesting the call centre to escalate your case to a complaint with the customer relations team.  When calling you will need to quote your current case number and then request it be escalated to a complaint, the call centre representative will also be able to explain any further steps in the process.

 

Andy

 

English Community Leader
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