09-22-2016 10:01 AM - last edited on 09-22-2016 12:02 PM by zoltanthegypsy
My ideapad has been broken since I bought it. Finally sent it off for repair a couple months ago. It's been 6 weeks and Lenovo still has it. 6 weeks and no ETA on the parts.
Why do I put my trust in Lenovo if I can't even get my laptop repaired in a reasonable amount of time? I can't even recommend Lenovo to anyone because of this because they SUCK.
Serious. If it takes this long, you eat your losses and ship out a replacement you idiots.
Will never buy again.
Moderator note; post moved to general forum. Edited to conform with Community Guidelines (Veiled profanity)
10-31-2016 11:50 AM
Laptop still broken and still sitting in the stupid Lenovo repair depot.
Laptop Has 1 year warranty. Almost 33% of the warranty was used up so far by sitting in the Lenovo Depot Repair Center.
Been well over 2 months, going on 3 months now that they have had it.
I have since purchased another NON Lenovo laptop. Will never buy Lenovo again.
Lenovo: You should keep this laptop and refund my money. I no longer want it.
10-31-2016 02:23 PM - edited 10-31-2016 02:24 PM
Disrespectful post removed per Forum Rules.
Your posting was moved to General Discussion as that is the proper venue in which to discuss service issues.
11-02-2016 12:31 AM
as the repair period has extended over that which you regard to be a reasonable amount of time you would be justified in requesting the call centre to escalate your case to a complaint with the customer relations team. When calling you will need to quote your current case number and then request it be escalated to a complaint, the call centre representative will also be able to explain any further steps in the process.
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