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5 Posts

01-22-2017

United States of America

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  • Posts: 5
  • Registered: ‎01-22-2017
  • Location: United States of America
  • Views: 78
  • Message 1 of 1

Buying a Lenovo? Consider the terrible repair service

2017-01-22, 22:47 PM

I'll make it brief.  After three factory resets--and all the work involved in reloading programs, etc--Lenovo Service decided I needed a new mother board on my Yoga 900s, which was only 4 months old.  After a month, I was notified Lenovo didn't have a motherboard for it and would "buy it back."  I had no choice; I was not offered credit on a new one. I was told to send a copy of my receipt.  Yesterday I got a check in the amount I paid for the computer--which cannot be replaced at anything near the refund.  I was never offered an opportunity to return the peripherals, which are essentially useless to me now.  Guess I'll list them on Amazon to see if someone with a 900s that isn't a lemon wants them cheap.  This is my second poor experience with Lenovo service.  Never again.  Remember the definition of insanity?

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