Support in other languages: 
Showing results for 
Search instead for 
Do you mean 
Welcome to the Lenovo Community

Welcome to the Forums!

Welcome to Lenovo's Peer-to-Peer Discussion Community!
Please note our guidelines. How to register and login and Community FAQs.
Shape the Future of PCs

Help Lenovo Shape the Future of PCs

Take the ownership survey. Share your ideas with our product team
Community Spotlight

Visit the Lenovo Blogs!

Check out the ThinkPad Time Machine
Visit the Community Spotlight Blog
Windows  10

Are you ready for Windows 10?

Get to know Windows 10
Visit the Windows 10 Support Center
Paper Tape
Posts: 1
Registered: ‎11-02-2011
Location: Sydney
0 Kudos

Can I trust the so called globle warranty?

[ Edited ]

I bought a Thinkpad T400 in December 2008 together with a 3-year globle warranty in China, and registered the laptop on lenovo website. Just one month before the warranty expired, my Thinkpad collapsed. Since I am in Sydney i called the Australia service number, they told me that the warranty started from the exfactory date, which was 18th October 2008, so that I don't have warranty anymore. I told them that I got my warranty status proved by Lenovo Chinese service through email, which says that I still got one month warranty. So that the Australia service asked me to forward that email to : (removed) so I did. But there is no reply since I sent the email. Afterwards, I found the receipt of my Thinkpad and sent them another email that I can send them the photocopy of the receipt.

But there is NO REPLY at all. Have they ever checked or replied this Customer Care email? Or they just want to delay my case until my warranty really expired!!!!



(mod edit: removed email to help prevent spam.  employees can read it in the edit history if necessary)

Posts: 20,914
Topics: 128
Kudos: 1,261
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne

Re: Can I trust the so called globle warranty?

Hi sorry about this. I will ask someone at Lenovo ANZ to lend a hand on this case.

Also you may want to follow @Lenovo_ANZ twitter account.


Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Lenovo Staff
Posts: 5
Registered: ‎02-15-2011
Location: Sydney, Australia

Re: Can I trust the so called globle warranty?

Hi there, sorry you have had no response. I will send you a PM.