11-02-2011 05:56 PM - last edited on 11-03-2011 06:21 AM by erik
I bought a Thinkpad T400 in December 2008 together with a 3-year globle warranty in China, and registered the laptop on lenovo website. Just one month before the warranty expired, my Thinkpad collapsed. Since I am in Sydney i called the Australia service number, they told me that the warranty started from the exfactory date, which was 18th October 2008, so that I don't have warranty anymore. I told them that I got my warranty status proved by Lenovo Chinese service through email, which says that I still got one month warranty. So that the Australia service asked me to forward that email to : (removed) so I did. But there is no reply since I sent the email. Afterwards, I found the receipt of my Thinkpad and sent them another email that I can send them the photocopy of the receipt.
But there is NO REPLY at all. Have they ever checked or replied this Customer Care email? Or they just want to delay my case until my warranty really expired!!!!
(mod edit: removed email to help prevent spam. employees can read it in the edit history if necessary)
11-02-2011 06:20 PM