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2 Posts

07-09-2010

Columbus, Ohio

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Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2010-07-09, 19:07 PM

Hi,


Can someone tell me if there is another support number for Lenovo R61e Laptop support? I have been calling the 1-800-426-7378 number for three days now, and each time after going through the automatic prompts, hear a busy signal and then am disconnected.

 

My machine is under both a Lenovo warranty and a Thinkplus warranty. I have no idea how to contact Lenovo's support service. In the meantime, my laptop fan is overheating and the sound doesn't work.

 

Any help would be much appreciated. Thanks.

 

RB

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5884 Posts

11-24-2007

US

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2010-07-10, 9:04 AM

welcome to the forum!

 

since you have a ThinkPlus warranty, please contact the EasyServ department directly at 800-887-7435.

ThinkStation P700      ThinkPad X1C7

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37 Posts

05-18-2010

USA

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2010-07-12, 23:07 PM

Let us know if that solves the issue. If not, i can create you a service call. I'll need the required info to do so but we can get this taken care of for you ^_^

 

And Welcome ^_^

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2 Posts

02-20-2011

north carolina

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2011-02-20, 19:15 PM

Bazique,

 

I've just run into the same situation.   My system is under warranty and all I want to do is purchase a recovery disc.  That number goes absolutely no where and I've tried for days.  This is so frustrating that I am seriously thinking of pointing my customers to other hardware vendors.  

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5884 Posts

11-24-2007

US

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2011-02-20, 20:16 PM

jmajikmike - welcome to the forum!

 

have you tried calling 800-426-7378?   i just tried it and it went right through.

ThinkStation P700      ThinkPad X1C7

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2 Posts

02-20-2011

north carolina

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  • Message 6 of 10

Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2011-02-20, 22:38 PM

Erik, 

 

Thanks for the quick response.  I did call in immediately and got in touch with a tech.  I would blame this issue if it weren't for the fact that I attempted to call on Friday from a different phone and got the same result that I reported here.  Seriously, I just hit redial on my phone and it just  worked.  

 

This has been a really weird, albeit frustrating, experience.  My tech was helpful to a degree however, he wasn't rude but he wasn't polite, either.  And he never addressed my by my name--another strike.  I don't know what's going on over there but I've been a thinkpad fan since the old 600e days.  This whole support experience will have me proceed with caution on my next order later this year.  

 

If you have customer sat person that I should contact, please email me that info.  I will gladly write or call anyone that you point me to.

 

Thanks again, Erik!

 

 

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5884 Posts

11-24-2007

US

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2011-02-21, 0:50 AM

call back on monday between 8am and 6pm.   you might have reached overseas support due to it being the weekend.

 

apologies for the lackluster experience.

ThinkStation P700      ThinkPad X1C7

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1 Posts

12-13-2015

Massachusetts

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2015-12-22, 15:27 PM

Unable to contact anyone about my Idea Y500 Laptop! SOO effing frustrated!! I've been spending over a week and hours trying to contact a freaking human being, apparently that's too much to ask! Never again will I purchase from you guys once this nightmare is over. I just want my money back because my laptop is falling apart and I've had it for MAYBE 6 months.

Again, this has been a NIGHTMARE to try to contact ANYONE!

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4308 Posts

11-18-2012

US

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2015-12-22, 16:48 PM

Welcome to the Lenovo Community emily !

 

Sorry to hear of your frustrations.  Were you calling the number below ?

 

Lenovo Support - USA

1-877-453-6686
24 hours a day 7 days / week



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12 Posts

01-17-2016

USA

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Re: Can't Contact Lenovo Warranty Support - Are there other numbers for support?

2016-01-17, 21:24 PM

That phone number says 24/7

 

But that's very misleading.

 

Customer Support is

 

Some tech support is open 24/7-- Oh and also the automated system.

 

M-F 9-6 EST  for sales support & returns & order issues & other "departments"  (everyone you want to talk to)

 

 

Just make sure you get a case# prior to calling one of the other areas, or you're doa.

 

 

 

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