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09-25-2020

United States of America

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Cannot get a hold of anyone at Lenovo to get instructions on how to return

2020-09-25, 20:53 PM

I received a new Idea Center A540 24ICB

The wireless keyboard and mouse would not work due to Lenovo did not deliver the USB for the USB for wireless keyboard and mouse.

Staples did not carry any Lenovo USB's so I broke down and purchased a new wireless keyboard and mouse that had a USB.

Lenovo's web site claimed it would be a 5-7 business day wait for a USB.

No thank you.

This was the second computer from Lenovo and I was not go to wait that long since Lenovo messed up the first product.

First computer would not load any Windows products.

And when I called tech support, could not understand a word of English they spoke.

Any time I try to call Customer Service, I wait 30 minutes and no one picks up.

It was the same with sales. 

They picked up the phone after an hour wait since I had to discuss another issue on the product.

 

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430 Posts

07-08-2019

Canada

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Re:Cannot get a hold of anyone at Lenovo to get instructions on how to return

2020-09-26, 3:50 AM

HI Archie8,

 

@ Archie8 wrote:
 

 

I received a new Idea Center A540 24ICB

 

Did you look inside the mouse? It could next to the battery.

 

Martin

Using Browser Search to find your answers in Lenovo and Moto Community

I'm a volunteer, NOT a Lenovo employee.
If I solved your issue, please click Accept as a Solution.
If my post helped, consider giving me a Thumbs Up.

Main: P52 (I7-8750H P1000 FHD 16GB 2TB-SSD 1TB-HDD)
Also, 2x M820z, 1x P520c, 1x ideaCentre 300S-11IBR

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